Saltwaterfish.comReviews of saltwaterfish.com

I have had the same fish for over 20 years beautiful purple tang beautiful dog face Puffer along with a few others. This worthless vendor sent me some sick fish or invertebrate snails and killed all my fish in less than 3 weeks. I have a 120 gallon aquarium with many features a lot of live rocks I had a lot of creatures in there that the fish could eat everything is dead not one living creature is alive. The owner could care less I spoke to her, and she was very rude. Stay away from here

I will never purchase from them again. I am very disappointed on my shipment.

Package was sent 3 days ago...... still in route...... contacted customer support as the unarrived fishies will be either dead or stressed out lowering their survival change and endangering my existing fish while trying to save them ....... the amazing customer service person said take a picture of any dead fish against a white surface and make a claim. Will further update after sushi is delivered.

They are just too rule happy. My experience when ypu go to purchasefrom them, they always have a catch. Fish doesn't make it, you get a credit, pretty neat. Oh but wait you can't use it with reef points, other sale items, and oh if the new fish you get doesn't make it, you only get part of your credit. Great sale item great, oh but wait, can't use your credit with the sale item. There are just too many hoops to jump through. Out of their defense though you do get 14 days. Just take care of the customer and quit with all of these hidden rules. Then they would be a great Company!

Ordered higher end livestock that was shipped overnight; after 4 days in transit, it arrived in bad shape (as to be expected). I sent Saltwaterfish.com a note explaining that the delivery was delayed, and the fish was not in good shape. Further explaining that I was going to attempt to rehab the fish in QT and see how far we get with recovery. Asking should the fish die; if Saltwaterfish.com would completely (100%) replace the lost livestock as long as was within the 15-dayguarantee period. Never got a response or so much as an acknowledgement regarding the delay in shipping. As a business owner myself, when a project (in this case an order) goes sideways, the least another business can do is acknowledge the shortcoming. There are better options for livestock, shop elsewhere.

My starfish was dead on arrival. I am not taking a credit at this point since I would have to take credit and I never plan on ordering from this company again. While prices are good I have had major problems with the product arriving dead or dying in the first day. Every fish I have purchased locally has lived.

Very disappointed that's all I got to say

Saltwaterfish.com promoted their Father's Day special. Purchase $150 of fish and add a Blue Hippo Tang for $40. I primarily wanted the tang but was also interested in other fish, too, so I filled up my shopping cart. When my order arrived, the tang was dead. I requested a replacement and was told the policy is refund only. After explaining the Father's Day sale, I still got no help. I was told to pay full price for the tang if I wanted another one. I'm convinced the tang was dead before they shipped it, and it was a lure to get me to buy $150 of other fish.