Saltwaterfish.com Reviews | Read Customer Reviews of saltwaterfish.com

Saltwaterfish.com Reviews | Read Customer Reviews of saltwaterfish.com

Saltwaterfish.com reviews

Showing 343 reviews with 1 star · Clear filters

Bob C.
Aug 2, 2017
Items not packaged properly
Items not packaged properly. I paid extra for priority overnight shipping to arrive by 10:30 am. Shipment arrived at 10:10 which was fine, but upon opening the box the water temp was 62 degrees. One fish was dead on arrival and the others were very weak and having problems. After an intense acclimation, the three other fish seemed to be doing well. This morning the Tiger Shrimp is also dead. Saltwaterfish did not pack properly for the overnight shipment as there was only 1 small heat pack in the box that was stone cold when I opened it. Don't think I'll order from them again.
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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Larry G.
Aug 2, 2017
Always hit or miss
It's always hit or miss with saltwaterfish.com. Usually miss. I've received more dead animals than alive ones. Perhaps they need to update their training program; my last order arrived DOA. The forecast for my area was in the 90s and the box arrived with a heating pad! Needless to say, everything in the box was cooked. Since the order was a reef crew, there was no way to tell that everything was DOA until well after their money back guarantee had expired.
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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Svetlana G.
Aug 2, 2017
the fish sent was like new born
the fish sent was like new born! I can get this fish in local store for twice less! the sea star was eaten by the fish. really eaten! they torn her apart! You have to give some notice regarding of this issue to the buyers. Really! - the coral bought - it's like a new born! u kidding me? For what do you charge so much money? for the delivery? then don't offer the delivery and free shipping(((
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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Scot R.
Aug 2, 2017
My fish came a day after they were …
My fish came a day after they were supposed to. When I went to put them into my tank, they were dead. I was told because I didn't get them in water with in 5 hours of delivery (because of work) that I couldn't get a refund. Terrible experience. They charge so much for shipping and handling but can't even get them to me on time.
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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Karl M.
Aug 2, 2017
Fish died before they even sent it out
Fish died before they even sent it out
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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Lawrence
Aug 2, 2017
I received my shipment of fish and was very disappointed
I received my shipment of fish. One dead on arrival and when I looked at the sizes of the fish I had purchased they gave me the bare minimum of inches. Horrible size fish for how much I paid. Very expensive and the fish I could have gotten bigger and better condition ones for the same price if not less. Very disappointed.
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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Don P.
Aug 1, 2017
Did not receive the emerald crabs with …
Did not receive the emerald crabs with my clean up crew order.
Response from Saltwaterfish.comJul 3, 2018
We would love the opportunity to provide you with personal service and quality marine life. Contact one of our customer service experts via phone 772-462-0203, email [email protected], or chat via the link on our home page. If you have received stellar service from us recently, please consider revising your review. We hope to see you shopping with us soon!
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