John
They offer to sell fish that they don't …
They offer to sell fish that they don't have. After you have paid for your purchase, they call in a day or two and say that "the fish did not pass inspection" and what other fish would you like instead? This happened twice within a three week period for blue hippo tangs (and once for snails). I could understand this happening once, but twice in such a short time period smells very fishy? This practice of offering livestock that is not actually available (or of poor health) is unacceptable. Each of my previous orders was several hundred dollars, but I will never use Saltwaterfish.com again.......This looks like a classic "bait & switch" tactic.
Response from Saltwaterfish.comAug 30, 2017
Hello, I'm sorry you had back to back orders with a quality issue. Fortunately for our customers, we do not ship marine animals if they do not clear inspection. Occasionally, we may not have an alternative selection for some of the large or rare items. In that case, customers can wait a short time or opt for a refund. However, we thank you for your feedback. Our customer service team is available to assist with any issue that may arise. Please reach out to us by phone 772-462-0203, chat, or email [email protected] if further assistance is needed.