Saltwaterfish.comReviews of saltwaterfish.com

Ordered bunch of fish and selected future dates for shipping. They charged my card but on the shipping date, they notify me saying they don’t have one of the fish I ordered in stock anymore. I’m thinking they forgot to reserve my fish aside and oversold. Instead of splitting the shipment, they asked me if I wanted choose a substitute or hold the entire order until that one becomes available. Part of the shipment was for myself but rest were birthday gift for a friend who recently started saltwater. Now it’s too late to order from different place otherwise, I would have to pay for Saturday shipping. Bad service. BTW is it even legal to charge card before shipping out the item?

Placed order put hold to deliver later in week. Called me hours before shipping n told me they don't have it but can give me a larger one for more money. Wasn't thorough when I asked questions. they didn't provide clear answers had to ask repeatedly.

Every time something goes wrong (either delays in shipping or items aren't well enough to ship, etc). I will not order from this company again.

This company does not package their live specimens properly. I've ordered 20 total live specimens from this company and they're ALL DEAD! Everything that was in my tank from the LFS is doing fine. EVERY SINGLE ITEM I'VE GOTTEN FROM THIS STORE IS DEAD! Caveat emptor!

Everything we got died and I tried to email them and no response. I lost $180+. So frustrating. Never ordering again.

I had a order that I had 3 issue with. The first issue was the batfish didn't pass inspection, I had a chat with customer service and she was very sweet, she change the order to a naso tang. Then I notice the order didn't ship, I message them again and they said that they it was an error and they forgot to ship it. She was nice enough to give me the smallest snails I have ever seen. Then I don't live in a rural area I paid for the guarantee that it would be there by 1030 didn't happen. Then when the package FINALLY ARRIVE,one fish was already dead the other was on it way out and They gave me credit and when I tried to reorder I spent 149.. but the said I couldn't get a freebie because I'm using store credit..the fish died. I should be able to use the credit just like if it was money. But no they said I can't, I need to put another 79 dollars in the cart.Oh and I would have to pay another 20 some thing dollars in shipping on top of it so that takes up most of the credit right there . I will never purchase from this place again. This is ridiculous, they policy are so shady. Bad business and Mary told me she the manager so I can't get nothing but a torch( little frag) for all my troubles.. how cute. Never again.

Failed to deliver fish advertised as in stock, and gave no options to cancel or change order, despite charging a great deal for shipping. When you cannot fillfull your end as a business, you discuss this with the customer and reach compromise, you don't make decisions with other people's money. They also give a 5 hour window after delivery to report dead arrivals, and do not make this clear until you open the box. On top of all this, the fish wad long dead on arrival, yet no refund because the report could not be filed within 5 hours of delivery. Did not follow basic business practices when they found they could not fulfill the order. Will absolutely avoid in the future.

the worst! i have ordered from saltwaterfish.com before. most often things come shipped dead or very close to dying. even if you get your money back, all these creatures are dying plus they never reimburse you for shipping handling or repackaging charges. you are better off going to the nearest store and purchasing. i will NEVER order from here again. i let them know that and they didnt seem to care.