Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Website
saltwaterfish.com
Category
Pet Stores
Location
Vero Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Was my first and last experience with saltwater fish they mass up with size and quality all what I advise anyone buying online believe me if you go to your local store or if you drive to the next store will better and cheaper for you and you will pick what you like better than someone just want to finish his inventory pick it for you I thought I’m taking advantage on cyber Monday
But really disappointed
Be smart and go pick what you would like from your local store better than you blame yourself after you get some thing you don’t like and you pay a lot of money on it
When they send them message about my experience, their customer service didn’t do anything they contact me one time to review my case and never contact me back. Thank you saltwater fish, for this experience never buy from you again.
RB
Roger B.
Beware of free gift offers.
Placed order to receive free shipping and additional gift. Gift (Ricordea) didn’t arrive.
Contacted vendor. Store representative assured me that the free gift (Recordea) would be added to next purchase.
Made second purchase. Received free shipping and store credit for one dead fish from first order.
Order arrived. No Recordia. Contacted store and spoke with same rep. She said there is a note about an issue with Recordea and I would get it with next purchase.
Surely an alternate could have been shipped!
I’m done with false advertising!
Nice fish. Poor customer service!
TM
Trevor M.
Ordered snails that were all dead fixed…
Ordered snails that were all dead fixed with a store credit then ordered coral and arrived dead and they were so generous to give me a $10 credit after all the shipping I paid for dead stuff. Thanks saltwater fish.com. I’m DONE
Response from Saltwaterfish.comSep 26, 2022
Thank you for your feedback regarding your experience. Our guarantee policy and use of credit info is listed on our website. Regarding your claim that the coral arrived deceased, I've reviewed the claim, and it was submitted 3 days later and the photo shows a fully intact, leather coral with healthy tissue; however a courtesy $10 store credit was issued for the overall disappointment. As long as the coral tissue isn't disintegrating, it is alive and well, and will extend polyps within a matter of days to weeks depending on the aquarium parameters and water quality.
BR
Brandon
Ordered a group of ten blue legged…
Ordered a group of ten blue legged hermit crabs and one gobi fish. Gobi seems healthy, crabs however were all dead/empty shells except for 1. It's possible this was due to shipping but unfortunate. Probably will not order again.
Response from Saltwaterfish.comSep 16, 2022
Thank you for your feedback. Generally, issues such as this are easily resolved with a quick chat, email, or call to our customer service department. Please consider trying us again in the future.
PA
Patricia
Diseased and everything died not refunded
All the livestock I purchased seemed ok at first. Within no time not only did everything die, but the rest of my live stock as well. My tank was healthy and doing well until I added from this company. They were shipped when it was extremely hot outside, and this company put that blame on me! They said I should have picked up from UPS and not waited for delivery. In the policy it is only suggested as an option, not something that is critical. I sent them a picture of the diseased item but they would only give me credit not a refund. A lot of time and money went into getting my tank established. Now it is empty. They should have monitored when it was safe to ship. I don't think this is what killed them, rather a disease, but I'm sure it did not help.
Response from Saltwaterfish.comSep 16, 2022
Thank you for your feedback. We monitor our marine life for approximately two weeks to ensure great health. They are inspected at the time of packing and if the animals aren't in perfect condition, they aren't shipped.
We also monitor the weather daily and if the temperature is too warm or cold, we do suggest picking up at FedEx just as an extra precaution for the animals. I'm very sorry you had losses but am glad to see you were able to utilize our live guarantee.
We do hope you will give us another try in the future.
LM
Lou M.
My god...this place is the WORST!!!
My god...this place is the WORST!!!! I ordered $400 worth of stuff from them to get their incentives and twice they sent me DEAD fish (Naso Tang) as the "bonus" for spending more money on their website. All they did was refund the $25 they charged for a $118 fish that was the incentive to spend another $200 on their site...when what they SHOULD have done was send me another LIVE Naso Tang!!! Not only that, but I received a frag for every coral I ordered that was supposed to be a full size coral (no mention of a frag). They also sent me a frag of a Favites coral that looked IDENTICAL to the Favites they sent me, but claimed it was a Red/Orange Acan (which looks NOTHING like a Favites). I also believe they PAINT these corals with fluorescent paint because the fluorescence started falling off after a few days (in perfectly balanced water). STAY AWAY!!!! TOTAL RIP-OFF!!!!
Response from Saltwaterfish.comSep 16, 2022
Mr. Mauro placed an order 8/22/2022. It was shipped and delivered as scheduled on 8/23/22. Mr. Mauro reported that one coral was missing (Duncanopsammia) and that a coral they did not order (“Green Whiskers”) was included. We asked for and received photos from Mr. Mauro and upon review Mr. Mauro did receive the Duncanopsammia he ordered. Green Whiskers is a common named used for this species and was identified as such on the bag.
Our customer also reported that another coral (the Acanthastrea) was incorrect. Again, via photo confirmation, our customer service manager confirmed it was the correct species, but also proactively advised Mr. Mauro that the coral did not look well as the tissue was not expanding as it should upon recovery from shipping and acclimation.
Mr. Mauro then placed a new order on 8/24 that included a promotional $25 Naso Tang. Unfortunately, it was DOA (dead on arrival). Although we do not offer guarantees for promotional marine life; we did offer Mr.Mauro a free replacement in the interest of customer service. Guarantee coverage information is stated on our website as well as in our promotional emails. We did ship a replacement, as a courtesy, and included another Acanthastrea, as a courtesy, since our customer insisted that they received the incorrect species.
Unfortunately, the replacement Naso Tang arrived DOA again. Mr. Mauro then demanded another replacement to be sent or an equivalent fish be sent. He also stated all of the animals he had received to date were too small. Mr. Mauro also claimed that we, in his own words, “paint these corals with fluorescent paint”. As any aquarist knows, this is impossible to do since the fleshy surface would immediately die. Mr. Mauro was simply seeing a normal healthy vibrant coral.
CC
Carlo C.
I been buying marine fish online for…
I been buying marine fish online for several years from almost every online fish store on the web. I will never purchase from this site again (Saltwater fish .com) I placed a 321.00 order on a tang which dies a day after its arrival, oh they guarantee the dead fish alright, order a red breasted wrasse and Japanese angel, boy they must of found the smallest in the bunch ( one arrived Wrasse with. his back fin all chewed up! And not the size I paid for, same thing with angel smaller than what I purchased. The kicker was they owe me a mandarin since first one I got died about 2-3 inches big, well the one they sent was 1/2 inch to 3/4 inch long (what a joke!) Along paying for shipping after spending $350.00.
CU
customer
I spent over $500 on fish which it was…
I spent over $500 on fish which it was a totally a ripped off, Fish were too small, two of then died after two days! Never again.
Response from Saltwaterfish.comJul 1, 2022
Thank you for your review! We are sorry you weren't happy with your order and overall experience. We hope you will give us another try in the future.
