Saltwaterfish.comReviews of saltwaterfish.com

Im still trying to wrap my head around the fact they are taxing us twice on warrantied fish

The first time I ordered a coral sent me the wrong coral and wouldn't take it back and said that it was not the wrong Coral so I waited 6 more months before I try to purchase something again or 2:15 fish they all came dead Frozen in the bags no heat pack just one heat pack on the very top of the box not even in the shipment when I put in the pictures and the request for another order I was ignored for days and days finally today I got my new shipment coming out for the fish that are all dead that I received previously so am I rating is horrible

Both fish arrived DOA. Not the first time, either.

I just received my order of various fish. I am very disappointed in their idea of livestock size. Everything is about 1/2 to 2/3 of the advertised size. I will not order from them again and I will pass this along to my colleagues who are salt water enthusiasts !!

Never received order. Apparently there was a card error I was never contacted about. Was also told they can't ship the order to my home. I've had an order with every salt water fish seller and I've never been told they couldn't ship it to my address. Second time I've had an issue with ordering from this place, don't think I'll be ordering from here again.

If you wants half rotten, diseased, or otherwise unhealthy livestock then order from this company. But if you do not want to waste your money which you will not get back from their supposed guarantee Steer clear from this very terrible company

My entire experience with Saltwaterfish.com was less than stellar. My entire order arrived dead ( though to be completely fair, FedEx delayed delivery one day). There was a single 2"X3" heat pack included in the styrofoam box, shipped to the Northeast in December. My "free shipping" actually cost $10.00 (for what costs them probably $1.00) of packaging materials, and an additional 4.99 because of my location? The entire "Guarantee Request" system was probably the most infuriating part of the entire ordeal. The back and forth comment exchange made me feel as though I was banging my head against a wall. I do not believe anything I wrote was actually read on their end. In the end I had to call customer service directly. The representative I spoke with, who never did introduce themselves, was less than pleasant and seemed to want nothing more than to get me off the phone. This was my first purchase with Saltwaterfish.com, and most certainly will be my last.

All but 2 fish in my order died. Save your money and shop with another company.