Saltwaterfish.com Reviews | Read Customer Reviews of saltwaterfish.com

Saltwaterfish.com Reviews | Read Customer Reviews of saltwaterfish.com

Saltwaterfish.com reviews

Showing 343 reviews with 1 star · Clear filters

jimmy R.
Apr 10, 2018
Your fish arrive sick and you cancel…
Your fish arrive sick and you cancel orders due to not passing inspection very often.
Response from Saltwaterfish.comJun 27, 2018
Thank you for your review. Our marine life is thoroughly inspected before shipping and every precaution is taken to ensure a healthy fish will thrive in its new home. During this process, if an item that was purchased, is not robust in health, we will contact customers to offer the choice of a substitute or refund. This detailed attention to each specimen allows us to ship only the best marine animals. We would love the opportunity to have you experience the value and quality we are proud of. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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G P.
Apr 3, 2018
Very DIS SASTISFIED. i feel robbed ..
Initially when i made my first purchase they all came in dead. Since i was at work i could not reach anyone within their 2 hour window . They forced me to take a store credit . Even after placing heat pads in the box that arrived in HOT ARIZONA. UPON OPENING THE PACKAGE THE FISH WERE BASICALLY COOKED . Now 6 months later i am forced to use the store credits . The fish died as well. Upon reading their (fine print) it seems like since i used my store credit and the fish died i am out of luck. BEWARE.
Response from Saltwaterfish.comJun 27, 2018
Thank you for your review. We offer a 15 day live guarantee, which states how the automated guarantee system and store credits are to be used. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Carlson M.
Mar 28, 2018
My package is delayed until tomorrow am…
My package is delayed until tomorrow am with a moorish idol inside of it, seriously doubt it will make it still alive, already one of the most sensitive fish available.
Response from Saltwaterfish.comJun 27, 2018
Thank you for your review. It is equally important to us that these delicate marine animals are delivered as quickly as possible to be safely introduced into their new home. We are truly sorry for the FedEx delays you experienced. It is incredibly rare and we handle any delay issues with extra VIP customer service. If you had losses that weren't completely resolved to your satisfaction, please contact our customer support via chat, email [email protected], or phone 772-462-0203. If this was handled or resolved to your expectations, please consider re-rating this review. We sincerely appreciate your business and would love to see you shop with us again.
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MANDY
Mar 28, 2018
First time order
Received my order in a timely manner, as I opened my order I looked at my puffer and it had ick all over it! My first time ordering from the company and not impressed at all!
Response from Saltwaterfish.comJun 29, 2018
Thank you for your review. Our marine life is thoroughly inspected before shipping and every precaution is taken to ensure a healthy fish will thrive in its new home. During this process, if an item that was purchased, is not robust in health, we will contact customers to offer the choice of a substitute or refund. This detailed attention to each specimen allows us to ship only the best marine animals. We would love the opportunity to have you experience the value and quality we are proud of. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Kyle M.
Mar 27, 2018
So far my experience is terrible
So far my experience is terrible! A lot of lies and they don’t seem to care about the livestock itself. Who allows some to be shipped air 1/2 way across the country and Freight the other 1/2 when it’s cold out? Just irresponsible!
Response from Saltwaterfish.comJun 29, 2018
Hello, Thank you for your review. All of our marine life is shipped via FedEx overnight which means the marine animals are packed today and delivered tomorrow. This has been our method of shipping for over a decade. We are sorry you didn't have a good experience. If there is ever any confusion of our process, we are more than happy to explain the details. We would love the opportunity to have you experience the value and quality we are proud of. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Stephen D. Brown D.
Mar 9, 2018
paid for fish last summer
paid for fish last summer. got shipping notices they were on the way, stayed home to accept, never arrived. called company stated they would issue a refund. have ignored my requests for 9 months now. no response on "live chat". Called phone number, just hangs up. Looks like they are out of business but still accepting orders. Buyer beware
Response from Saltwaterfish.comMar 9, 2018
We are open 7 days a week and we are accessible by phone, email, and chat. If there is ever an issue with an order, it is quickly handled to our customer's satisfaction. Please feel free to contact us if this particular issue seems to be unresolved. Thank you!
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Caleb B.
Feb 27, 2018
The guarantee system is a scheme
The guarantee system is a scheme. They credit you for losses, but when you buy something on credit, they won't reissue it; basically no guarantee if you use credit. Over several orders (like a gambler trying unsuccessfully to recoup my losses and cash out) I consistently received emaciated fish at the smallest size (or even smaller than) the size "range" advertised for that price bracket.
Response from Saltwaterfish.comMar 9, 2018
Thank you for your review and feedback. If you need further assistance, please contact our customer service by phone:772-462-0203, email: [email protected], or via the chat link on our home page. We take all reviews seriously and aim to resolve issues to our customer's satisfaction.
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M N.
Feb 21, 2018
1st experience was a 5 star
1st experience was a 5 star, however after dealing with their Guarantee will never use again! Oh, they give you a store credit but you will not be able to combine with other offers.........AND if the replacement livestock dies you will NOT get further credits. My replacement order was originally held due to not passing quality assurance and it seems the next batch was rushed to fill demand. Heat pack was exhausted and fish was sideways and barely alive. Next, lets bring up the "freebies" or "combined packages". These fish looked like hatchlings. I have never seen such small specimens. Amazingly my "hatchlings" and a shrimp have survived (if any questions on parameters), but my sought after fish has not survived (twice) and now I am out close to $200. Don't be fooled by all the adds and lower prices, they'll get you in the end . Stay with a vendor that will provide credit or full refund.
Response from Saltwaterfish.comMar 9, 2018
Thank you for your review and feedback. We are open 7 days a week. If you need further assistance, please contact our customer service by phone:772-462-0203, email: [email protected], or via the chat link on our home page. We take all reviews seriously and aim to resolve issues to our customer's satisfaction.
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