Saltwaterfish.comReviews of saltwaterfish.com

I have ordered quite a few times. In Aug I placed a order that had several fish that died. They rapidly issued me a credit. I placed a order September first and the website would not let me use the credit. Then when I received my order yesterday imagine my frustration when half of the items were dead. I went to their live chat and was assured my concerns would be shared with the management. Needless to say no contact whatsoever. After 2 bad experiences in a month, I am thoroughly convinced I am throwing money away to do business with Saltwater fish .com, and will not use them again.

Ordered fish on August 13th, that were supposed to ship the next day. Credit card was charged, and just as it happened to others, they call that day and say a Moorish Idol was unavailable and try to give you a lesser fish. I said I would wait for the correct fish. A week later they let me know it would ship, it was in stock, and again they called the day of the planned shipment and tried to switch fish. I again said I would wait. Now over 2 weeks into this, the customer service manager Mary called Friday 8-24 and offered me a smaller Idol as an even trade, because it was "in stock". I agreed to the smaller fish, just so I could finally get my order. But wait, today 8-27, the smaller Idol is no longer available, so I was offered another fish......absolutely amazing

Spent 59.99 for flame angel 34 cash and balance on store credit they only gave me a credit of 1.44 on a fish that died 2 days later. Will never buy off of this company again used store policy as there exuse again never again. Update they said manager would call and work with credit but never got a call. Go figure

I am very disgusted and tired of ordering fish and then ending up with some forced replacement of a less value and stupid fish that I did not order nor would ever want in my tank. I ordered a chocolate tang and then it does pass their inspection so they call my husband put the rush on (who did not order or pay for the order) and give him the ONLY option of a convict tang...big difference. If they cannot fill the entire order, the refund for the fish not available should be immediate! This is horrible customer service and I WILL NOT BUY AGAIN!

Received my order and the bags had little or no water at all. One fish was DOA. It cost $13.99 and they gave me a credit of $4.80. I have been a loyal customer for years and this is the treatment they give you? I am done! I will no longer do business with them!

Would give this website is zero if I possibly could worst customer service never buy from them any other company online is better than this not to mention everything you buy will end up dead or dying

My daughter saw the website and purchased a $100 gift certificate. We ordered around $200 worth of fish and acclimated them as instructed. The free Manderin was DOA (no credit or replacement offered). 2 fish died within 24 hours and several more the next day. We were given credit for these fish and I have tried to spend it ever since. This credit should be the same as cash, but that's not how they see it. I need a new cleaning crew. It is $69.00 plus I order 3 emerald crabs for 19.99. They are offering free shipping on any order containing this special cleaning crew. When I apply my $69.00 credit, it takes off the free shipping and adds $25 to the order plus their "$10 packaging fee". So I will never be able to just spend the gift certificate and be done. I will always have to spend extra mone to use the credit that my daughter paid real money for.

First of all they do not ship from Florida and no where do they state that.. Secondly if you do not care if the fish live or not, then I would possibly order from them again. They have no sense of urgency nor sense to care about the customer. Paid for the guarantee by 1030am delivery, received the fish a whole day later and the horrible customer service tries to lie and say there is nothing they can do. 😂 even after I told them I was in transportation for last 26 years and fed ex is a competitor and there is something they can do! They still refused to do anything and I will make sure I do my due diligence to post how poor saltwater.com is on every Saltwater forum I am in and show the proof