Saltwaterfish.comReviews of saltwaterfish.com

Can’t get the dollar wrasse with free shipping code

Received my order with 3 of 5 fish dead, having frozen during shipping. Not surprising, considering the single heat pack that was expected to somehow keep my entire order warm in below-freezing weather. Submitted a claim within 5 hours, and included a note that the remaining 2 fish would likely not survive. Refund was given. The next morning I submitted another claim for the fourth fish, which died overnight (as expected, and as I warned them). I was given a store credit. Keep your credit, I will never shop with Saltwaterfish.com again.

Pyramid butterfly has something wrong with mouth on arrival. I guess the risk of buying online. Learned my lesson though. Hopefully he survives. Poor quality probably mistreated animals.

Very poorly shipped, much of the life died in transit. They must be shipping fish that are under extreme stress already, and they don't have a process in place that can safely transport them without the fish having a heart attack. To add insult to injury, no refunds - Just store credit to buy more dead fish. For shame.

I would not recommend saltwater fish.com they do not care about their customers at all. You order $100 snails and crabs they send you fingernail size crabs and snails. If you order an order over $300 and you get a nice freebie fish and it comes dead they don’t replace it or give you credit it’s just “sorry that’s our policy.” My last order nearly all my fish came dead because the water was so cold and I didn’t order ups because I had someone stay home that day. Go somewhere else believe me, they want your business, this place does not care.

Got a DoA fish at my office. Couldn't file a claim in 5 hours, yet messaged my "rep" within minutes...do they give money back...nope. They only give credit which means spending more money with them to get replacements. Forget that...this is horrible CS and I will NEVER do business with them again.

Ordered a beautiful pink and blue Favia and 3 fish. Was sent carelessly with no heating pack, and the bottom of the box was drenched when I received it. Brought back 2 fish from the brink of death, none would eat for several days. The third fish died in a week. Contacted the company, they refused to do anything about it or make it right in any way, shape, or form. Extremely disappointed in their “bait and switch” tactics, and their refusal to stand behind their livestock. Will never do business with them again.

Online options are not up to date. Several of the coral I wanted to purchase “did not pass inspection” and I had to choose other options. When receiving my tangs, they had Ich upon arrival. I will not be shopping here again.