Saltwaterfish.comReviews of saltwaterfish.com

They have a special buy $249 you get a free fish. I chose a blue hippo tang. I thought, these guys are usually $100 easily. So I received my package, the blue tang was dead in the bag. I did what I was supposed to and they told me I could get a free one on my next order. I told them I will not be placing a next order because I don't have $200 for another order nor the room in my fish tank for more. I told them I would like a replacement sent. They said too bad so sad we don't do that for free fish. So, I spent more than I wanted to , to get the free fish, then I don't even get to enjoy it since it was dead. I guess they didn't specify if the free fish was going to be dead or alive so there's that. It's a scam. A dead fish is a dead fish, it should be replaced. If I sent a broken item to a buyer, I would have to send out a replacement. That's how fair customer service works. Not here though. Don't spend your money here.

Setup a new aquarium then I ordered fish from saltwaterfish.com. Less than two days latter I cancel my order because my glass tank fell apart. They told me I can put my order on hold or I can choose getting a refund minus 20%. It was still two more days until it was due to be sent out. I wrote them and told them it was ridicules to charge me 20% since the order wasn't even packed. They wrote back and said its a restocking fee. What a lie, anybody who has placed a large order with them has had items not shipped because they were out of stock, but at the order time it was in stock therefor no items are being held, so no restocking fee should have been charged. I elect refund because in past when I had an expensive fish arrive DOA, magically when I place an order months latter no record could be found. I would avoid this place and if you get a fish DOA from them, demand a letter with your pending credit.

Bought a Diamond Goby from them. Died in 9 days, 1 day after 8 day window. They would not budge.

Don't buy from them, you order one thing and they send another or incorrect size as a replacement. Just go and support your local store.

Ordered fish. Then the fish got shipped with FedEx and they lost my shipment and now I'm playing games between the shipper and FedEx. This is .crazy

I received a ridiculously Sexy Shrimp, so small you can barely see it. I received a Derasa Clam that was about an inch in size and looked cut in two. The other inverts I ordered were small and looked terrible. DO NOT ORDER ANYTHING FROM THIS COMPANY.

I am an experienced reefer ( over 6 years) and I placed three orders with Saltwaterfish. The first was back in 2017 when I was just getting into saltwater. Everything in that order was fine with no issues. The order I placed in January of this year had 2 rock flower anemones, a pistol shrimp and red starfish and 3 fish. The one anemone and the and shrimp did not survive for even 2 days. I receive store credit for them. The other anemone and startfish lasted a bit over a week, no credit. All of the fish survived quarantine but one died within a month of being place in the main tank. So for my $278 order I got 2 fish both worth less that $50. This order had a 29% survival rate. I tried again for a rock flower nem on July 6th, using my store credit and that order also had a scolly. The scolly is doing fine but the nem never made it (50% survival rate). It would not attach to anything and just faded away. It is not my tank or husbandry since a rock flower nem purchase at LFS and placed in the tank at the same time is doing great. Also Saltwaterfish's return/credit policy is such that I am not eligible for store credit on the third, dead nem. The long and short of this is I will not be buying from them again and I can not honestly recommend that anyone else do so.

We placed an order after hearing great things about the service. The fish arrived all dead with almost no water in them. The invertebrates were all dead, none moving even after we put them in our tank. It is amazing that a service like this couldn't provide water for their fish. I reached out to them and was told to take pictures and file an RMA. We sent in a few pictures, and rather then work with us to resolve or give us credit, said sorry no refund because we didn't take photos according to their specifications. They never mentioned this when i reached out originally. How am i supposed to dig dead fish 3 days later out of the trash to take pictures according to their parameters; just not realistic. Avoid this service like the plague, they have no care for the creatures they send and even less for the customers!