Saltwaterfish.com Reviews | Read Customer Reviews of saltwaterfish.com

Saltwaterfish.com Reviews | Read Customer Reviews of saltwaterfish.com

Saltwaterfish.com reviews

Showing 343 reviews with 1 star · Clear filters

Puckhog
Jan 17, 2019
Can’t Figure Out Cold Weather Shipping
I buy fish online often. I decided to try Saltwaterfish.com since they had good prices. The day before my order was to arrive I received a call that shipping was delayed. This happened twice. Then I was I informed that it was too cold to ship to my home but they would ship to FedEx and I could pick up there. That made no sense. I had two other companies ship livestock the same week. To my home. Not sure why Saltwaterfish.com can’t figure it out. I won’t shop there again.
Response from Saltwaterfish.comJan 29, 2019
Thank you for your review. Our greatest strength is our incredible staff and the safety of the tropical marine life is our number one priority. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Scott B.
Jan 16, 2019
All fish came in poor condition
2 orders- the first had ich and almost everything die. The second a $125 fish came in almost no water and they would not fully refund it. Oval all I probably lost close to $500 with this company. I will never order from this them again. Live Aquaria online and local will be my go to from now on.
Response from Saltwaterfish.comJan 29, 2019
Thank you for your review. Our marine life is thoroughly inspected before shipping and every precaution is taken to ensure a healthy fish will thrive in its new home. We offer a 15 day live guarantee which covers these devastating and unfortunate losses. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Jay
Jan 15, 2019
well they havnt shipped it out yet
well they havnt shipped it out yet. 24 hours later. and charged $12 for shipping. i would have thought they understood how important some of these components can be to a living eco system.
Response from Saltwaterfish.comJan 29, 2019
Thank you for your review. Supplies are shipped via UPS ground. This information is listed on our shipping page. We do understand how important it is to have orders processed immediately and delivered shortly thereafter. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Colt
Jan 15, 2019
My fish died within hours of getting…
My fish died within hours of getting them sent to me and to replace them with their garente I have to pay 35 additional dollars.
Response from Saltwaterfish.comJan 29, 2019
Thank you for your review. We offer a 15 day live guarantee, which states how store credits can be used. Our promotional offers are an opportunity to get marine life or discounts that are unmatched in the industry. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Tim
Jan 9, 2019
There’s plenty of good pet stores near…
There’s plenty of good pet stores near me. Figured maybe online you’d get a better deal. One fish was dead on arrival another one died a day later. Snail died as well. Wasn’t sure if it was dead on arrival as they don’t move much to begin with. My water parameters are pristine. All my current fish are healthy. Don’t think I’ll order from these guys again
Response from Saltwaterfish.comJan 29, 2019
Thank you for your review. Our marine life is thoroughly inspected before shipping and every precaution is taken to ensure a healthy fish will thrive in its new home. We offer a 15 day live guarantee which covers these devastating and unfortunate losses. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Julio M.
Jan 4, 2019
Thank
Service need improved don’t get here in time I order few hundred dollar never get here in time thank I move forward
Response from Saltwaterfish.comJan 8, 2019
Thank you for your review. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Terrance M.
Jan 3, 2019
Guarantee request claim gone bad with saltwater fish.com
I received my clowntrigger reship guarantee and I am disappointed because it was Doa also and I liked it because it was bigger than the first shipment 5 inches.I did another guarantee request with pics and a message. They responded back asking for more info, so sent more pics and the same message asking for refund and they are not responding. I'm not going to waste any more of my time.I paid a $159 for a dead fish.I work too hard for my money to waste on fish I can't eat.I will continue to drive out of town to buy my fish so I can see what I'm buying, I won't order online anymore its too risky.many of these fish in this industry are cyanide caught .Please do your research on cyanide caught fish!!!
Response from Saltwaterfish.comJan 8, 2019
Thank you for your review. We offer a 15 day live guarantee, which states how store credits can be used. Our promotional offers are an opportunity to get marine life or discounts that are unmatched in the industry. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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Damion S.
Dec 30, 2018
Don't stand by their guarantee
Bought $120 worth of fish and are all dead. Would not work with me on replacing fish.
Response from Saltwaterfish.comJan 8, 2019
Thank you for your review. We offer a 15 day live guarantee, which states how store credits can be used. Our promotional offers are an opportunity to get marine life or discounts that are unmatched in the industry. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
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