Saltwaterfish.comSaltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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henry R.
Every order received has the smallest size sent. They do this so they can move growing fish to larger profit. You choose not to support my request anymore after I proved you wrong. This company truly doesn't care about its customer only profits. Liveaquaria.com will be my choice for shopping in the future.
Evan F.
Bad service. Bad fish quality
Det
Delayed an order due to technical issues...and shipped without the biggest coral ordered..no communication whatsoever til I reach out to customer service
Carolyn M.
I am trying to cancel my order, because this company wants to charge me more to ship the item than the we item itself costs. Ridculous!
Rachel E.
Prices are good.
Michael B.
I have made 2 large orders, and both times HALF of the livestock died. I have a 2 year established 300gal reef tank, so it is most definitely not my tank/water/etc, but rather, the poor quality of the items being shipped. Based on the items dying, I have accumulated a bunch of store credit. The issue here is, I cannot use said credit, because in order to do so, and avoid the packaging and shipping "charges" of ~$40, you have to place a minimum order of 100+, to even use the credit, so there is no discount anywhere. This place is an online ripoff and I hope nobody else faces the issues I have. I even confronted "Mary" on the phone about this and asked her to waive the system error, to which she replied, "no" - a clear indication that they prefer new $$ coming in, because the items they sell are so cheap, in the long run, they will come out ahead.
Thomas S.
Fish died in transport sent photos no response
Response from Saltwaterfish.comJun 12, 2019
Thank you for your review. No guarantee claims were ever submitted for this order. Our customer service is available 7 days a week to assist with claims or any other issues. Fish that die in transit are fully covered by our guarantee with a refund for anything DOA.
Johnny M.
I would not order from saltwater fish.com again my peppermint shrimp had a quarter of an eye dropper of water in the bag of crease it was does.
Response from Saltwaterfish.comJun 12, 2019
Thank you for your review. We hope that you will reconsider and give us another try. It is possible that the bag was faulty and leaked some water out, as an eye dropper is indeed an incredibly small amount of water. We always pack our marine life with enough water and oxygen to arrive alive and well.
