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Was very impressed with the ordering…
Was very impressed with the ordering process and thought how nice to use chat for questions. While using chat with a live body on other end they became very resourceful. I forget the employees name "sorry" but rather than encouraging me to buy what i wanted he/she advised me to go a rather safer easier and ends up being cheaper route. After waiting like a kid i tracked the order and used home to get it the minute my door bell alerted me. Once opening the box I noticed one of my purchases didn't make it. KEEP IN MIND WE ARE ORDERING LIVE FISH ONLINE THINGS HAPPEN I followed up with a representative named Mary. This is when I decided to leave my first ever review anywhere. Mary was very Patient and kind while guiding me through the Guarantee Request process. She also went out of her way to help me with other questions and concerns with my tank as she is very knowledgeable. Thank you for a very pleasant customer service experience.