Saltwaterfish.comSaltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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matthew H.
My order of fish died wirhin the first day got money back but half that money goes to shipping for New order. Ugh
Response from Saltwaterfish.comDec 27, 2017
Thank you for your feedback. Our customer service team is available to assist with any issue that may arise from ordering through delivery. Please reach out to us by phone 772-462-0203, chat, or email [email protected]
KEITH F.
I was not able to talk to a real person. I called during normal business hours. I had a few questions to ask. It would of been nice to get my questions answered. Other then this issue every thing else was fine.
Response from Saltwaterfish.comDec 27, 2017
Thank you for your feedback. Our customer service team is available to assist with any issue that may arise from ordering through delivery. Please reach out to us by phone 772-462-0203, chat, or email [email protected]
William D.
Shipping is cheap but the prices have gone way way up!?
Response from Saltwaterfish.comFeb 7, 2018
Thank you for your review and feedback. If you need further assistance, please contact our customer service by phone:772-462-0203, email: [email protected], or via the chat link on our home page.
Scott
Fished seemed ok goby was out of control in the bag they sent him havent seen him for hours so im pretty sure he didnt make it
Response from Saltwaterfish.comDec 27, 2017
Thank you for your feedback. Our customer service team is available to assist with any issue that may arise from ordering through delivery. Please reach out to us by phone 772-462-0203, chat, or email [email protected]
Casey
Most of the items I received were diseased, skinny, or so small that they disappeared when I put it in to my tank. My freebie Naso Tang was not moving at all in the bag and was barely breathing when I started acclimating it. It died within two days and I wasn’t happy when I was told that it wasn’t backed by the garuntee policy. I spent an extra $70 for a freebie that isn’t garunteed? Nowhere did it say that they weren’t garunteed. The green mandarin I received died a few days after and I am still waiting for a response. Prices were fair on most things, but the condition of the fish and inverts aren’t the best. Customer service was fairly helpful.
Response from Saltwaterfish.comDec 27, 2017
Thank you for your feedback. Our customer service team is available to assist with any issue that may arise from ordering through delivery. Please reach out to us by phone 772-462-0203, chat, or email [email protected]
Jason L.
only gripe I have so far is when you offer a free fish there is no description of the size. You might want to add that into the description.
Response from Saltwaterfish.comDec 27, 2017
Thank you for your feedback. Our customer service team is available to assist with any issue that may arise from ordering through delivery. Please reach out to us by phone 772-462-0203, chat, or email [email protected]
L. T.
The shippment came promptly. I was worried to see how little water there was in one of the bags that contains a larger fish. I thought it was dead. I have them for less than 24 hours, so we shall see. I ordered 25 hermit crabs and 25 snails for $40.00 and was disappointed to see how small they are. Half of them are not moving. I’m still waiting to see if they are just hiding in their shells or if they are dead.
Response from Saltwaterfish.comFeb 7, 2018
Thank you for your review and feedback. If you need further assistance, please contact our customer service by phone:772-462-0203, email: [email protected], or via the chat link on our home page.
Dan B.
The website very nice. Best one I have seen. The reviews I have seen are not very good. That worries me. I have order from them once before most livestock was good. I did have one blennie that was so small it did not make it. I just do not want that to happen again. Hoping for the best.
Response from Saltwaterfish.comOct 25, 2017
We are very sorry for any disappointment as we strive to impress our customers. Please feel free to reach out to our customer service staff by phone 772-462-0203, email ([email protected]) or via chat on our home page. We sincerely appreciate your business.
