Saltwaterfish.comReviews of saltwaterfish.com

My experience hasn’t been that great. I have placed 2 orders with both being delayed over a month. Some fish have arrived DOA while others died within a day of receiving them. I also placed an order for specific species and then told they had no idea when they would get more in stock after waiting for a month. After receiving a substitute for what I originally ordered, the original fish I wanted showed up in an email the next day as available for a higher price. The girls that answer the phones are always nice but, sometimes it takes letting the phone ring for 30+ minutes just to get through. I’m not saying that you have to offer compensation for some of the hassle you go through but, I have received it from other online vendors for less trouble. I really wanted this to work as they seem to offer great prices. So far though it has actually cost me more than buying from a LFS.

Your prices are ok but I find your finalizing of the order a bit confusing as there always seems to be an extra charge for something not mentioned in the original order.

2 stars due to fish suffering from EXTREMELY high ammonia content in shipping bag. Seachem ammonia test went to 6 and it was past that. He had pretty bad burns, skin was peeling at points. I was able to do a fast acclimate and save him. Doing ok now..... but dang it what happened boys?

I placed a large order specifically so I could add an upgrade package that included a Mandarin Dragonet. The Dragonet died overnight, which I notified customer service of promptly. Customer service chose not to do anything about this, citing that the Dragonet was part of the upgrade package and therefore not covered by their guarantee. I understand that the Mandarin was part of the upgrade, but the fact that no offer for any form of recompense at all was made (slightly reduced price for replacement, reduced shipping, anything at all) is unacceptable and indicative of a company that does not place customer satisfaction as a number 1 priority. I have been in this hobby for over 10 years and not once have I experienced a company or LFS that handled a matter with such little regard to the customer.

One of the items on my order was out of stock and placed on backorder. My credit card was charged for the full amount which included the item on backorder. I told them I would wait until the item was in stock then could ship it to me. SIX WEEKS later having not heard anything I contacted them via their "chat" help when I inquired about the item, them informed me that it had been shipped. Upon further review they discovered it had not been shipped yet and they would ship it that day. I am currently waiting to see if I receive it. I have done business with them before and this seems par for the course, they advertise an item only to tell you "It didn't pass inspection" and is on backorder. Maybe they need to inspect their incoming shipment a little closer before advertising them on their website.

I have dealt with this company since 2014. Until now never had an real issues. Just buyer beware do not keep an eye on the pictures you see displayed as they most likely will not be anything like the color or size you expect to receive. They always seem to show the most eye popping specimens, Though they embed further in the description they can be variations and colors they do not off a color choice unless you specify. Almost or more like a bait and switch. On top of that at two separate time had two same species marine fish delivered DOA. The bags were ice cold. Also had two invertebrate at different times of which I knew would not make it once I saw them in the bag. Started losing certain features that I myself knew they were doomed. Besides the smell of the air in the bag would also indicate. I got the same species from my LFS and sure enough it is going well in 3 weeks I finally have given up and would not go again . I think they lack any true knowledge of the specimens they sell - just get the same playbook answer. Seem to get shipments in quickly and very quickly to send out, They do not describe there acclimation procedures anywhere on their site.Finally I rather eat my losses rather that keep opting for a credit and having to continually pay shipping charges thought that is common in general. I would not care but after some many tries it is frustrating and getting costly. There are many other companies out here - just do your research

If your fish die and you get store credit you can’t get free shipping or any offers. So stupid

I got some fish that were doa so they gave me a credit, great right, well when you go to reorder your credit does not go to the total to qualify for free shipping???