Saltwaterfish.comSaltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
Saltwaterfish.com (saltwaterfish.com) has 3,947 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Bob W.
Overall, they have been pretty good for the price. I have made several orders through them and the quality has been hit and miss. The order I received today was 100% good and was a good price for it. The only issues I have had in the past is that they do not give credit back, but only store credit.
Nick M.
Fish showed up dead But they did call me and sent me new fish
Response from Saltwaterfish.comNov 20, 2018
Thank you for your review. We would love the opportunity to have you experience the quality and service we are proud of. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
Jeff F.
Not much to say other then second time I ever ordered the fish was smaller then what I paid for it died in less then 24 hours was only refunded in store credit for the price of fish after I submitted proof it was too small so this order was only to get my credit and all the fish this time was tiny as well last time I order because the experience I had in my previous order . I would’ve been happy with a replacement of right size just sent to me
Response from Saltwaterfish.comNov 20, 2018
Thank you for your review. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
Todd W.
Some of the things I wanted were out of stock
Response from Saltwaterfish.comOct 12, 2018
Thank you for your review. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
Bruce B.
While the notification for the fish that I was wanting was impressive, the website ordering process was not so much. Good luck figuring out how to check out as a guest and not sign up for the inevitable email blitz. I tried paypal, credit card, and finally email to support, and they said the only way to order was to register.
Response from Saltwaterfish.comOct 12, 2018
Thank you for your order. All orders require full registration so that you can access your account. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
Darlene O.
Service is lacking, need to return the email. I had a recent order with 2 fancy damsels, ones bag barely had water and the fish died. I sent a picture but no answer. I expected better fish ,why so small,my goby is so small I hope it makes it.
Response from Saltwaterfish.comOct 12, 2018
Thank you for your review. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
Rich S.
I really like the variety and availability of fish. But I have had a mixed experience with receiving livestock alive. Probably around 20% of my purchases have had some issues. On the good side, Saltwater has issued credits for any issues.
Response from Saltwaterfish.comOct 12, 2018
Thank you for your review. We would love the opportunity to have you experience the quality and service that our customers generally receive. Please consider giving us another try. For personal service, please contact our customer support via chat, email [email protected], or phone 772-462-0203.
xiao yang W.
not able to apply my storecredits with coupon
Response from Saltwaterfish.comJul 25, 2018
Thank you for your review. We offer a 15 day live guarantee, which states how store credits can be used. Our promotional offers are an opportunity to get marine life or discounts that are unmatched in the industry. If you need further assistance, please contact our customer support via chat, email [email protected], or phone 772-462-0203. If your issue has been resolved, please consider revising your review.
