Saltwaterfish.comReviews of saltwaterfish.com

I purchased a Blue Hippo Tang in December, and even picked it up early from the Fedex location. The bag had leaked water while in transit and had ruined the heating pack, because the packing material was soaking wet and quite cold. The fish itself was not in good condition, he was very pale white and almost lifeless. He just sunk to the bottom and would stay there. I immediately contacted saltwaterfish.com and they said to just watch him. I guess because he was technically alive, they seemed that it was good enough to not do anything. I was able to keep him alive for two months by hand feeding him and keeping him in quarantine. The whole time he would just lay on the floor or swim upside down. He died yesterday. Support said there wasn't anything they would do. I was hoping I found a new place to buy fish since my usual site shutdown, but the fact that customer support really didn't care, I can't continue to buy from them. This fish was way to expensive for them to not make sure he arrives healthy.

Had a credit for a fish that died. I would order enough for free shipping then when they added the credit they subtracted the free shipping which is 19.99 and then a 9.99 boxing charge. It’s just too much and I will not be ordering again given so many good options

When I received my fish the water temp was down to 65 deg. and two fish were dead! Called them and left a message and no return phone call. Last time I buy for Saltwaterfish.com

I purchased a Black Ocellaris Clownfish from Oceans' Garden Aquaculture. The fish arrived visibly sick with Marine Ich, the entire face was covered in spots, along with spots on the fins, and fin rot. We immediately treated him with MetroPlex, but it was too late. He died within a few days after starving to death and being unable to breathe due to the Marine Ich. I am extremely disgusted that Oceans' Garden actively sends infected fish to paying customers. Not only did I spend money on this fish, but I had to spend money on additional costly medication. I contacted Oceans' Garden and they did not return my call -- it only goes to show how poor their customer service is, and how they only care to make a quick buck. DO NOT BUY FROM OCEANS' GARDEN AQUACULTURE UNLESS YOU WANT YOUR FISH TO COME INFESTED WITH PARASITES!!!!!!! This company doesn't even deserve one star, so consider this rating ZERO STARS! ALSO, Saltwaterfish.com just attempted to have this review removed. I spoke directly with the people at Ocean Gardens’ and they asked me to leave the review under their parent company, saltwaterfish.com through TrustPilot. They even sent me a link to this page. ZERO STARS!

This place is the worst. They send the wrong items. First they send me the wrong fish and now they are trying to pass off a heteractis magnifica for a bubble tip. They don't care about the sea life or the customers. Definitely don't follow through with any garantee. They must be totally incompetent or just ripping people off. I will never get any from this deceitful company again.

First time ordering with this company,an the last,,1fish DOA,2nd.fish didn't look good whn arrived,died 3hrs later,,company states will refund.doesnt seem to honor,emails are computer generated,send same messages,over an over,,,ORDER your fish elsewhere,this company terrible,wouldn't even give one star,,

I purchased a few fish and they came with black ick. I didn’t realize it and it took over my whole community of tangs. One good thing about this company is that they stood behind their guarantee and gave me credit for fish I purchased but unfortunately it killed a lot more than just the fish they sent.

It has been over a week since I ordered my product and it has still not shipped. The only update that I have received is because I reached out for one. The response that I received was that it would be delivered this week which is not true.