Saltwaterfish.comReviews of saltwaterfish.com

IT TOOK OVER A WEEK FOR THEM TO PROCSES A ORDER AND I CALLED MULTIPLE TIMES LEFT MESSAGES WITH NO RETURN CALL CUSTOMER SERVICE SUCKS...

1. Packed fish with no heat pack. Fish arrived in poor condition with one of them DOA. The water temperature was in the 60s. The two remaining fish subsequently died as well after a few days. 2. Response to customer inquiries and Guarantee submissions is extremely slow. 3. Order prep and shipping is not same day. 4. On one order, FedEx delayed the shipment by a day causing the fish to, again, arrive in poor condition and one of them DOA. While it was not their fault that the shipment was delayed, no compensation was offered for the inconvenience and the person I spoke with did not call me back as promised to update me on the delayed shipment's status. My overall experience with this company has been extremely poor to say the least. Once my store credits are all used up, I will no longer be patronizing this website.

If I could give it 0 I would 2 fish came dead they said send pictures I did they said send more pictures I did now they won’t even answer my messages terrible would never buy from them again

I received my order today. Zoa colony has about 1” of water In it and that water looked look dirty creek water, cold at that being there was no heat pack. The brain coral I bought had a stock picture and was sized small medium which the picture looked. When it showed up, it was the size of a quarter. Completely unsatisfied. We’ll see if they hold up to their commitment.

I had ordered a fish. When i got it, the fish was laying on its side and not moving to much. Had a video of the fish and sent it to them. Spent about 100 with shipping. So they gave me store credit for just what i paid for the fish. About $45.so had to buy some thing else. Then i thought i would spend 15 bucks and the shipping would be free cause it would add up to about 45 nope i had to spend what they gave me back and pay shipping out my pocket. Another $80 on top of what i already spent. Waiting to see what happens next

Don't bother buying from them, you will get partial credit if fish die, u pay for shipping. Then they won't let you apply your credit towards $149 free shipping so you have to buy more to get it. Then those are DOA and they won't refund you your credit for the first order. Just the difference you paid to increase the order. I have a QT tank and thousand of dollars of fish in my display tank. None of which are from the 3 orders I made with saltwater fish.com

You delivered me a dead fish. It was packed sideways. The heat pad wasn’t even activated so the fish was cold. No customer service call back. And I can’t even get a replacement fish.... utterly ridiculous

1. Received livestock late-weeks late. 2. Livestock was shipped in bags that were 66.5 degrees F. upon arrival. 3. One (of five) of the "Scarlet hermits" at $8.99 was an empty, broken shell. 4."Sexy shrimp" was the size of a grain of wild rice. 5. Due to the cold temps I think one of the feather dusters will die. $175 for items that would have cost $50-$75 at a local fish store.