Wenke
Seit zwei Monaten warte ich auf eine…
Seit zwei Monaten warte ich auf eine Auszahlung, nichts erfolgt. Zum dritten Mal wollen sie meine iban haben. DIE KÖNNEN DAS GELD BEHALTEN!!! Sehr unseriöses Unternehmen!!! FINGER WEG, ABZOCKE!!!
Sago is listed under IT & Communication.
Sago (sago.com) has 256 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Wenke
Seit zwei Monaten warte ich auf eine Auszahlung, nichts erfolgt. Zum dritten Mal wollen sie meine iban haben. DIE KÖNNEN DAS GELD BEHALTEN!!! Sehr unseriöses Unternehmen!!! FINGER WEG, ABZOCKE!!!
Antonio
First when people sign up and do these studies some do it to help out far as their personal income far as bills etc Some do it cause they want to share their thoughts and ideas Now when they do and complete the study They expect to get paid in a timely fashion When they dont it cause problems Now your company doesn't see the bigger problem coming cause if u did, you would have fix it or switch like to Tremendous site which is more accurate You cant pay 150 or more quick but some people are going to sue this company and going to win and get more then u will have no way but to pay but its going to be way more then a merely incentive SO I WOULDN'T DO OR HAVE ANY MORE STUDIES UNTIL YOUR PAYMENT SYSTEM WORKS WITHOUT ANY MORE PROBLEMS
Baloue, S.
I completed a laundry detergent survey in December 2023. It took two weeks to get an email telling me how to claim my compensation. It has now been over a month and I have yet to receive my Visa gift card. I did get an email saying the processing department is experiencing "delays" and it may take an additional 20 days to process a $150.00 card! Update 02/01/24 Today, I received an email from Sago (Focus Group), the same email I was sent a month ago, saying they are experiencing delays in processing payments. The email also says it may take up to 20 additional days to process my payment. I completed the study in December 2023.
SD
Finger Weg von Sago, Schmiedl und co. Warte nun auch bereits 7 Wochen auf das Incentive aber eine Zahlung erfolgt nicht !! Was ist nur aus Schmiedl und co geworden. So etwas hätte es früher nicht gegeben. Ich kann nur sagen Finger WEG, da werden persönliche Daten gesammelt und man bekommt NULL dafür.
Alexa's A.
Like others, I thought they were great when called Schlesinger, then Focus Group. Back then, never had problems receiving timely payments in the form of gift cards or prepaid Visas. Now weeks go by before payments received as you have to go through multiple steps to get your money instead of one email with a link to a page to choose rewards. Despite Sago claiming to be "processing" my rewards (payment) from Dec 2023 and allowing for holidays, nothing was happening. Crap support claims will get back to you in 2 days then nothing for weeks. Meanwhile they're still bombarding me daily with multiple surveys and focus groups to apply for. I started replying to each: Where is my money from mid December? Finally I get this BS response: Kasha (SAGO), Jan 12, 2024, 3:50 PM EST Hello Alexa, Thank you for contacting us! Regrettably, due to circumstances beyond our control, we are currently facing significant delays in the incentive processing workflow and we appreciate your patience and understanding during this challenging time. Despite our best efforts, there is a possibility that we may not be able to meet our standard commitment of processing your redeemed points within the usual 10 business days. [It'd been nearly a month late when I got this email!] Please rest assured that our team is working tirelessly to address the issues causing these delays. We understand the importance of timely incentive fulfillment and the impact it has on your overall experience. We want to assure you that resolving this matter is our top priority. We are implementing additional resources and streamlining our processes to expedite the redemption processing as much as possible. Our dedicated team is committed to minimizing any further delays and ensuring that your redemptions are processed accurately and efficiently. We understand the frustration that these delays may cause, and we sincerely apologize for any inconvenience. Once again, we apologize for any inconvenience this may have caused, and we appreciate your continued support and understanding. We will keep you updated on the progress and sincerely hope to return to our standard processing times soon. I have reached out to our incentives team and requested for it to be processed as soon as possible. I will be in contact once done. Thank you for your patience and continued trust. Thanks, Kasha Vanbeneden Sago Panel Services Team Focus Group | Focus Group Health | Schlesinger Wallet We Respect Your Privacy. Sago is an accredited market research company that adheres to data protection law and market research codes of conduct. ------- I lost it! Told them "how dare you assume my patience and understanding while holding onto my reward money!" I threatened to contact BBB, attorney general re fraud, social media etc. And all of a sudden I'm paid later that day!!! Not interested in their excuses or lame apologies which are flat out INEXCUSABLE. It's too bad I won't participate in surveys with these scumbags anymore as it's nice to have extra funds now and then. But there are many other such places that are completely trustworthy. So definitely run, run, run away from Sago!!!
April P.
If I could give -4,487,311stars, I WOULD! When they were Schleschinger, it was a great company. It's been EIGHT weeks since I've completed my survey & not received payment. I've left countless messages, to no avail. I received an email regarding an upcoming survey, to which I responded, "Where is my money? This company is full of crap. You all are nothing more than a bunch of scammers." Only THEN did I receive a response, advising me how to redeem some damned points for a gift card. WTH?! I've already done the job, and now I have to do MORE work to retrieve pay that I've already earned??? Reed Cundiff is the CEO, should anyone care to reach out to him.
Vonn
Like others, I received a point incentive for a focus group. I requested 2 virtual cards which should be an almost immediate transaction. I emailed customer service and was told that it could take up to 10 business days to process. Well....about 3 weeks later still no gift cards. I did the project for a $225 payout and CANNOT access my incentive. RIDICULOUS! I sent numerous additional emails and have gotten NO response. Please stay away from this company. ***Update: I tried reaching out to the Recruiter who screened me for the study, but no response from her either. I finally called 2 different SAGO locations and each time a rep emailed the payout team in order for me to get assistance. I received all payouts by late January and promptly closed out my account. I don't have the time or energy to chase down my incentives.***
Anthony M.
I've had a rollercoaster of experiences with Sago, formerly known as the Schlesinger Group and then Focus Group. While my initial interactions were positive, recent events have left me with reservations. My association with Sago began when they were the Schlesinger Group. The process was seamless, and I appreciated being paid promptly, even with the card it was, either on the spot or within a few hours or days after completing a survey. It created a sense of trust and reliability. However, when the company transitioned to Focus Group and eventually became Sago, I became hesitant due to changes in their operations. Despite my initial reservations, I was persuaded by my doctor to participate in a study. The study was okay; I encountered no significant issues during the process. The problem arose when it came to payment for my latest study. It has been almost four weeks, and I have yet to receive compensation. This delay has left a sour taste in my mouth and has made me question whether Sago is the right platform for me. While I understand that processing times can vary, the lack of communication or updates on the payment status has been frustrating. It's disheartening to experience such a significant delay, especially after the swift payments I received in the past. As a result, I am now hesitant to participate in further studies with Sago. The lack of timely compensation has eroded my trust in the platform. I hope they address these issues to ensure a smoother experience for participants in the future.