At S.A.Gems, we specialize in offering an exquisite selection of high-quality loose diamonds, tailored to meet the unique preferences of each customer. As a dedicated online retailer, we pride ourselves on our commitment to excellence and meticulous attention to detail. Our collection features a diverse range of cuts, clarities, and carats, ensuring that every client finds the perfect gem for their needs.
S.A.Gems (sagems.co) has 97 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
sagems.co
Website
sagems.co
Category
Jewelry & Watches
Location
Lenexa, Kansas
Listed on Five Star Index
2026
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The company replied to 2% of reviews.
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Most recent review: October 2026.
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Recently purchased a very large Ashoka cut diamond from S.A. Gems and I am extremely happy with the diamond, setting and entire experience I received when dealing with Monil. First the Ashoka cut is not a common cut and not offered on most sites. I had many, many questions and concerns as I have never purchased a diamond online before but S.A.Gems put me at ease and answered all my questions and concerns. I received a video of the stone I was interested in and a cad drawing of the custom setting. I have purchased a lot of diamonds and jewelry and I must say this purchase was effortless. Price was phenomenal, setting was perfect and I received it quickly. I know I was nervous purchasing online but was so happy with the ring! My stone is a 9 carat, E color and VVS2 and stunning!
CE
C E.
Great company, LOVE LOVE my ring
Great company. I bought my 2nd lab diamond ring with SA Gems soon after receiving my 1st purchase (beautiful 5.36 carat emerald cut lab diamond ring), a 7 carat pear with side baguettes in 14k yellow gold. The pear ring is gobsmacking. Truly gorgeous, elegant and epic. It’s a substantial piece of jewelry. The setting is classic but gold-solid in a luxurious way, ie, expensive-looking to match the exquisitely cut deliciously icy G color, VVS2 clarity pear (no bow tie!). For a year, I researched many online jewelry sites to begin my lab diamond collection. The other well known sites with a big online presence were either MUCH more pricey than SA Gems, or had comparable prices to SA Gems but with terrible customer service so I didn’t trust them. All IGI certified lab diamonds are sourced the same by the retailers, so what matters is “price + quality+ service” and SA Gems nailed it for me. Shrushti and Monil at SA Gems provided excellent customer service with the best prices anywhere. My two rings with them are high quality jewelry. They shipped my pear ring on time (3-4 weeks) in a lovely velvet box, with a nice note on the inner UPS package, a thank you card, and the IGI certificate in a plastic sleeve. Everything has been first class with SA Gems and yet the lowest prices anywhere. Not sure how to upload photos here but seeing is believing. My rings are stunning. It can be scary to order quality jewelry online but SA Gems has my trust. I will be ordering more lab diamond jewelry from SA Gems and I highly recommend them! The first day I wore my ring, 5 people requested the source info and SA Gems 100% deserves the new customers.
VM
virginia M.
Beautiful ring
Beautiful ring! Stone is absolutely gorgeous!! I highly recommend SAGems. Site can at times be frustrating to navigate but worth the effort.
DO
Dan O.
I was looking for a perfect ring!
I was looking for a perfect ring for quite a while and my cousin told me about SA Gems and I couldn’t believe the quality for the price I got it for! I asked for a favor to receive it early as we were going to go out of the country and they made it happen! It is beautiful and my NOW fiancé was sooo happy with it! I highly recommend using them for your jewelry needs and wants!
RY
Ryan
My first choice every time!
SA Gems helped me find the perfect center stone for my engagement ring and a price nobody could beat!
BT
Bek T.
I highly recommend S.A gems their…
I highly recommend S.A gems their craftsmanship and communication it’s amazing.
I have just received my engagement ring and it’s fabulous
KP
Keandra P.
Extremely Frustrating and Inconsistent Experience
I had an extremely frustrating experience with this custom order process. From the beginning, there were multiple inconsistencies, communication delays, and shifting information that ultimately caused me to lose trust in the transaction entirely.
The process started with being shown diamonds that were unavailable, followed by repeated delays in updates and missed communication commitments. Timelines and expectations continuously changed, and there were ongoing discrepancies between what was discussed in emails versus what was reflected in the documentation and product materials provided.
When I raised concerns about the final ring, those concerns were repeatedly minimized as “lighting issues” or misunderstandings rather than being directly addressed. Even the video files sent to review the ring were initially inaccessible, adding to the ongoing communication problems.
After significant back and forth and escalation, the order was ultimately canceled and refunded. While I appreciate that the refund was eventually issued, the overall experience was stressful, time-consuming, and not what I would expect when making a significant custom jewelry purchase.
Response from S.A.GemsMay 15, 2026
Thank you for sharing your feedback. We are sorry this custom-order experience became frustrating, and we acknowledge that one video update should have been sent sooner. We apologized for that directly.
For future readers, we do want to provide important context. This was a custom ring and band order that went through a detailed approval process before production. The customer was shown center-stone options, and when one supplier's stone was no longer available, we sourced comparable replacement options, offered a courtesy discount, and the customer selected the replacement center stone before we acquired it and began CAD/design work.
After that, we created the custom CAD and made multiple revisions based on the customer’s requests, including changes to the halo, basket, wedding-band fit, prong style, and band thickness. We did not move into production until the customer reviewed the updated CAD with measurements and approved the design, stating that the proportions, band thickness, and overall structure looked great and that she was comfortable moving forward.
Once the rings were completed, the customer raised concerns about the diamond and the ring size not being what was approved by her. We explained that the center diamond was the exact selected stone, that it would come with the original certificate and laser inscription, and that it could be verified by any independent jeweler. We also stated that the ring size had been checked and that the finished piece followed the approved CAD.
Even though this was a completed custom order with a remaining balance due, we offered multiple ways to resolve the concern: additional videos, a direct call, independent verification, an additional courtesy discount, and an exception to our normal policy by offering to send the main ring for in-person review before the remaining balance was paid.
Ultimately, when the customer still did not feel comfortable proceeding, we chose to cancel the order and issue a full refund.
We care deeply about transparency, craftsmanship, and customer trust. While we disagree with parts of this review’s characterization of the process, we also recognize that communication is a major part of the custom jewelry experience. We will use this situation to improve how we communicate, update timing, and expectations throughout custom projects.
LC
Luis C.
Great help on custom rings
The ring is amazing. Customer service through Instagram was super helpful. I got a customize ring and was even better for what I was expecting. They gave me enough options and helped me decide.
