Tom R.
Happy with product not so with shipping
Very happy with your product. Thank goodness the young lady expedited getting the order shipped out on 1/17. She estimated arrival at our plant on Wednesday or Thursday but it didn’t show up until following Monday 1/24. Since freight was 40% of total order and the ship distance was about 400 miles I had hoped for a more timely delivery shipping was only complaint and I realize you don’t have absolute control over trucking company
Response from Safety Rail CompanyJan 27, 2022
Hello, Mr. Riley, Firstly, thank you for taking the time to submit a review of your recent experience with Safety Rail Company. We appreciate any and all feedback, as it helps us serve our clients more effectively in the future. We’re also glad to hear that you’re happy with the product, and that our customer service team helped expedite your order. Of course, we take your concerns about shipping delays seriously and want to address that. We are diligent about staying ahead of logistical challenges, but realize that sometimes delays do occur — and that these delays are frustrating when time is of the essence. We apologize for quoting an incorrect timetable for your shipment’s arrival and will continue to work hard to prevent these delays from repeating in the future. Thanks again for both your business and your review. Please contact us any time with further questions or concerns. Best, Peter Customer Service Representative