Safemile Auto Transport is currently one of the fastest-growing car shipping companies in the U.S. We are committed to delivering five-star service for every one of our customers by revolutionizing the car shipping experience. We offer a wide range of nationwide car transportation services including open auto transport, enclosed auto transport, priority expedited car Shipping, luxury car shipping, guaranteed pick-ups, and door-to-door car transport services. Get in touch with us today for an all-inclusive car shipping rate. We look forward to delivering your vehicle and peace of mind.
Safemile Auto Transport (safemileautotransport.com) has 226 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
safemileautotransport.com
Website
safemileautotransport.com
Category
Taxis & Public Transport
Location
Norfolk, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The only way this experience could have been worse is if the car had been stolen. It took a full week to get from New Jersey to Virginia. They continuously gave a different date for the arrival and all came and went with no delivery. We heard excuse after excuse, when someone actually answered the phone. They hire people with broken down equipment that are constantly stopping for repairs. We actually considered calling the police twice. Safemile never checked to see if we got the car or not, they still haven’t,
Response from Safemile Auto TransportSep 4, 2025
Dear Jane, we’re truly sorry for the stress and frustration this shipment caused you. We completely understand how upsetting it must have been to experience repeated delivery delays and inconsistent updates.
To clarify, while delays can unfortunately happen in the auto transport industry due to mechanical issues or carrier breakdowns, we recognize that this should have been handled with clearer communication and better follow-up from our side. That’s on us, and we sincerely apologize for not keeping you updated more proactively and for not checking in afterward to confirm your delivery.
We want to assure you that despite the delays, your vehicle was delivered safely. Safemile has successfully delivered over 20,000 vehicles in the past three years without a single case of theft, and we remain committed to making sure every customer receives their car securely.
Your feedback is invaluable and helps us improve. We’re already working on strengthening our communication process so that customers aren’t left feeling uncertain in situations like this. We’re very sorry this was your experience, and we hope to earn back your trust in the future.
JT
JO T.
Dodged a Bullet
I was given a cross-country quote, accepted, and gave payment info. Carriers were claimed to have been contacted, but I never saw one despite my car being ready, and it became impossible to contact anyone. After a run around, I made the mistake of trying again, and now they wanted additional cash payment to "secure" another carrier. They'll lie and shift the blame onto employees "out of the office", because they think they have you over a barrel. Imagine the scheming and scamming attempted when they have your vehicle in their possession! Big yikes, 3 thumbs down
Response from Safemile Auto TransportAug 12, 2024
Jo Tallman, We take all feedback seriously, but unfortunately, we could not locate your name or a similar situation in our records. It’s possible this review may be intended for a different company. If you are indeed a customer of Safemile Auto Transport, please reach out to us directly at [email protected], and we'll do everything we can to assist you.
MA
Martin
This company is a straight up scam
This company is a straight up scam. After 4 months of planning our relocation with them, including 3 vehicles and a boat, written quotes, signed agreements and CC info, their prices went from just over $6,000 to almost $9,000 and still climbing. I'm sure they assumed they could pull the bait a switch on us because they didn't think we'd cancel 3 days before our scheduled pick-up. Well we fooled them! Beware of Joseph, Eric, Jimmy and Neru! They're as shady as an old oak tree in mid-summer!
Response from Safemile Auto TransportJun 10, 2024
Dear Martin,
We want to clarify that when you initially agreed to our services, it was understood that you would pay a partial amount with your credit card and the remaining balance upon delivery (COD). However, four days before the scheduled pick-up, you requested to change the payment method to full credit card payment.
We informed you that there would be a 5% transaction fee on top of the initially quoted $6,000 if you chose to pay the entire amount via credit card. Unfortunately, you expressed unwillingness to pay this fee and opted to cancel the order.
It's important to note that there were no changes made to the initially agreed-upon price; rather, the discrepancy arose from the change in payment method and associated fees.
We apologize for any inconvenience this situation may have caused and wish you the best in your relocation endeavors.
AN
Andrew
A failure to pick up car in day it was…
A failure to pick up car in day it was guaranteed. Bad business move to break a promise like that. Will cost me hundreds now, because my schedule is totally messed up and I'll have to redo transportation arrangements.
Response from Safemile Auto TransportSep 16, 2023
Hello Andrew, we're sorry to hear about your experience, but we couldn't find your information in our records. This doesn't seem to match our usual service level. To help us investigate and address this issue, could you please send an email with your details to [email protected]? We want to ensure your concerns are properly addressed. Thank you.
WS
wendy S.
Classic Bait and Switch
I received an estimate (2 months ago) for $850 to transport my car from CA to CO. The day I was expecting transport, they told me that the cost would be $1,100. So here I am at the deadline and they are trying to bait and switch the price and not willing to honor the estimate. I even spoke with a manager who did nothing. I called another transport company who honors their word. Buyer Beware!
Response from Safemile Auto TransportAug 22, 2023
Dear Wendy,
We are reaching out to offer our heartfelt apologies for the disappointment and frustration you experienced during your interaction with our car transport service. We genuinely regret any inconvenience you've faced and want to assure you that your feedback is taken seriously.
We understand that you received an initial estimate of $850 to transport your car from CA to CO two months ago. It's disheartening to learn that the cost was communicated as $1,100 on the day you were expecting transport. We acknowledge that this discrepancy in pricing, which can be perceived as a "bait and switch," is not reflective of the level of service we aim to provide.
Please allow us to provide some context surrounding your situation. When you initially booked our services, you provided a specific pick-up window, which our team was ready to accommodate. However, we understand that plans can change, and you later requested a modification to your pick-up dates. Despite the initial preparations made by our team, we were informed that you wished to explore other options.
In an attempt to rectify the situation, our manager extended a discount as a gesture of goodwill. We deeply regret that we were unable to reach a resolution that met your expectations, and for this, we apologize.
Your experience sheds light on areas where we need to improve, and we thank you for sharing your perspective. While we understand that you chose another transport company, we are truly sorry that your experience with us was not reflective of our commitment to transparency and excellent service.
If you would be open to discussing your experience further, we invite you to contact us at [email protected]. We value your feedback and want to ensure that we learn from this situation to provide better service in the future.
Once again, we extend our sincerest apologies for any frustration you've experienced. We appreciate your time and your willingness to share your concerns, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
TB
Thomas B.
RUN from this shipping broker. RIPOFF !!!
I was looking carefully for a high rated shipper to ship a classic car that I bought that would need to go from Pittsburgh to Idaho. I found Safemile on Trustpilot with an almost 5-star review, so I called them and talked to a gentleman by the name of Joseph. I voiced all my concerns with him.
and Joseph assured me that they would not let me down and would pick up my car in the time frame that I needed, would not ask me for more money at any time, and would not remove the car from the transport truck until it got to my drop off point. I gave them the go ahead to do the shipping and I flew to Pittsburgh to meet them at the pick-up place with the car. I called Safemile to talk to Joseph the morning that it was to be picked up. Joseph was not available, but I was assured by an associate that they were working with two drivers at this time to pick up my car. The time came for them to pick up my car and guess what!! no driver showed. I called Safemile back and the same associate who assured me there would be a truck there to pick up my car started telling me they would need more money and they would need to pick the car up the following Sunday. (A TOTAL SHAKE DOWN SCAM) During all this frustration, Joseph was conveniently unavailable to talk to me so at this time I just told them to cancel the whole thing and I will find someone else. At this point it was 9:00 PM and I had to find a shipper as I was flying back home the next day. I found another shipping company (not a broker)
This FANTASTIC company quoted me a little more money, picked up the car the next day as agreed and shipped it out with no problem, no shakedown.
I hope this is helpful to anyone that is thinking about using Safemile. BEWARE Not even a one-star company
Response from Safemile Auto TransportAug 22, 2023
Dear Thomas, We sincerely apologize for the disappointing experience you had with our car shipping service. Your feedback is invaluable to us, and we deeply regret the inconvenience and frustration you encountered during this process.
First and foremost, we want to acknowledge the miscommunication and the lack of coordination on our part. We understand that you were looking forward to a smooth and hassle-free shipping experience, and we genuinely apologize for falling short of your expectations.
After reviewing your case, we found that the initial driver we arranged was unable to pick up your classic car due to its ground clearance of 5 inches. This unforeseen circumstance resulted in a delay and an unexpected setback for which we take full responsibility.
Additionally, the second driver we found requested additional funds for the shipment, which was not communicated effectively or in line with our commitment to transparency. We understand that this added a layer of frustration and confusion, and we deeply regret any inconvenience this caused you.
Regarding your interaction with Joseph, we acknowledge that he was not available when you needed to reach him. This is not the level of service we aim to provide, and we're actively addressing this matter to ensure better availability and communication moving forward.
We have taken your feedback to heart, and we are committed to making significant improvements to our services. We are revisiting our processes to prevent similar issues from occurring in the future. Your experience has highlighted areas that need our attention, and we are dedicated to rectifying them.
To make amends for the inconvenience you faced, we would like to offer you a free shipping service on your next move within the next two years. We understand the importance of regaining your trust and ensuring your satisfaction, and we assure you that we will be way more careful this time. Kindly reach out to us at [email protected], and we'll be glad to assist you with arranging your next shipment and applying the special offer.
Once again, we extend our sincerest apologies for any distress this situation has caused you. We genuinely appreciate your feedback and your understanding as we work to enhance our services. If there's anything else we can do to rectify the situation or assist you in the future, please do not hesitate to reach out to us.
Thank you for your time and consideration.
MC
Michael C.
Bait and switch
I was promised pickup on Tuesday or Wednesday at the latest and got no call, no show. I called Wednesday and was told my car would be picked up by 3:00pm at the very latest - no call, no show. I called back at 6:15 and was told not to worry, that for extra money they could get me on a truck right away. When I asked to speak to a supervisor I was hung up on.
I then called another transport company and got an honest quote(yes, it was a little higher. But it was realistic) and got the job done.
Be careful with this place. The low price they quote is not possible, they’re just trying to get you into a contract. After that they string you along until you either pay more, or someone on your route is desperate enough to take their lowball offer. But you may be waiting quite sometime for someone to take that offer.
Response from Safemile Auto TransportJun 11, 2023
Thank you for taking the time to provide feedback about your experience with our company. We sincerely apologize for the inconvenience and frustration you experienced during the process of arranging the pickup of your car. This is certainly not the level of service we strive to provide.
We deeply regret the miscommunication and lack of follow-up that occurred. We understand the importance of timely updates and reliable service, and we apologize for falling short of your expectations in this regard. We take full responsibility for the breakdown in communication and the unprofessional behavior exhibited by our staff member.
We have taken your feedback seriously and have implemented measures to prevent such incidents from happening in the future. We have retrained our team on effective communication protocols and reinforced our commitment to excellent customer service.
Once again, we apologize for the negative experience you had and any inconvenience it may have caused you. If there is anything further we can do to rectify the situation or regain your trust, please do not hesitate to reach out to us directly.
Thank you for bringing this matter to our attention. We value your feedback as it helps us improve our services.
