Safe Home SecurityReviews of safehomesecurityinc.com

Zero stars if possible. Worst company ever and not sure how they are still operating.

Please don't go here it's awful I had a completely different alarm system company name on my alarm panel called core home security with a completely different phone number but contracted to safehome. Wouldn't send me a copy of agreement heck I don't even know who I was paying actually, Because it was debited out just said alarm company , but now I'm being sent to collections when a lawyer told me not to pay them Crazy ..stay away!!! When I canceled they sent me a resign up form even before they told me I owed money? Six months later? Why wait six months to tell me that with &10 late fees? Why did I not get a copy of my application and signature When requested? It's all weird and scammy.

STAY AWAY FROM THESE CRIMINALS. This place is filled with degenerates. Ever since I began working for this company, long term employees were quitting due to incompetent management and along the years I understood why. The managers and most service workers alike have either a disgusting criminal background, heavy history/current problems with drugs or some kind of mental disorder which is why this place is facing lawsuits like no other. The low iq managers that are rotting with this company can’t get a job anywhere else, unsurprisingly, given their lowlife backgrounds which is why the place has been going downhill and are extremely pretentious when anybody with a pair of eyes can see right through them and their scumbag business practices, a total facade. The owner does not mind hiring such bottom feeders as this allows minimum and very low wage payouts as well as little to no investment, their so called corporate office is extremely poor and dirty. There is close to no future left for this filthy company, as the state of Massachusetts is cracking the whip on them, feel free to lookup the reputation for these peasants online. Turnover rate is extremely high and incompetent bums with crackhead teeth, sweatpants, socks and sandals reign over this joke of a company with the few brain cells they have left. A company is only as good as their staff so beware of dealing with these inept fools as an potential employee or customer.

Tried to cancel my contract since January 2024, because the sytem does not work, has only worked sporadically the entire 2023. Have advised them to cancel contract over and over, still sending me bills for a service that is not functional.

I paid the collection Ransom around 60 days ago and they never care to update the equafax information Only pay the via escrow if you want collection to be removed It's disgusting how these kind of businesses get a way with these things.

From the beginning, the sales person, who works for Momentum Sales, but sells Safe Home Security lied to me and my wife. He promised to contact my old alarm company and cancel our contract, as well as pay the buyout, as well as reimburse me for any monthly payments I made to the old alarm company. After one year of constant trying, I was able to get a partial payment for the buyout after i contacted the old alarm company myself and cancel the service. I had to pay the entire buyout amount. Salesman (Steve) told me that Safe Home Security would pay me for the buyout. But the money actually came from the Salesman’s account. The salesman did that so I would continue to pay the old alarm company so that the amount for the buyout would be less. A scam from day one. Do not trust the salesman for Safe Home Security. Safe Home Direct, a branch of SHS in Utah has done nothing to help me deal with this salesman. They want a detailed written letter showing what happened. I am sure nothing will happen. I will have to send the salesman to collections. I experienced very bad customer service from day one. The technician that came to my house to install and repair was a decent person. He told me that I need to be persistent or the salesman, safe home direct and safe home security will just ignore me.

I was happy with my system and security company till last year but they have gone down the hill so much that to get a service visit of a technician we have to wais for months. After my system gave low batteries signal, I asked for to ship the battery since technician was not available for almost one month. Our system is also screaming in the middle of the night for no reason as if intruder has broke in the house, so requested the technician to visit. Today, after 10-13 days after my call, I found out the battery order was never placed and the technician visit was also not set. And now I am stuck with them for one more year because of the contract. I would recommend to go with more famous company who can come to your house when it’s needed and not have to wait for few weeks

Signed up with them, was given a discount, told to call after the 6 months and we will give you another six months discount. 6 months over and now I am the one who is making it up and have to jump thru hoops. Just going to stop payment. Do not sign up. Sad that companies use these methods to increase their profits.