Safeco InsuranceReviews of safeco.com

I've been a customer for +10 years, bought my insurance through with Agent - Trieu Tod Ta, the customer service has been good until recently when I had to cancel my policy. I had to call a total of 15 times from July 24 until July 31 just to close my account ! Tod's employees were passing the work around, kept telling me to call back and that they will take care of it but they never did! And since they canceled my policy @5pm on July 31, the effective date was dragged to August 1st which then made me pay for that extra day. I reached out to get this issue resolved but they refused to acknowledge it, never apologized and now not responding to both my emails and my phone calls. Until now, I'm still fighting to get my money back; if you don't want to go through this whole experience, at least go to a different agent !

I want to give zero rating. These people, without informing me, increased my auto insurance. I dropped an email and called, but different agents would pick up the call and say they would pass it along, but they did not do so. Safeco is not a reliable insurance company. Please be aware of this.

I tried to leave 0 stars but couldn't. That's how bad my experience has been. I am typically not one to have complaints about companies as I try to be as understanding and easygoing as possible. However, I have never dealt with an auto insurance company not being diligent in assisting with a claim and not properly corresponding with the involved parties even after multiple outreach efforts. If I detailed the entire account, this review would be the length of a short novel, so I'll try to keep it as brief as possible but detailed enough for someone to know never to choose them as an auto insurer. I was in an accident on 6/24 and have been trying to get a situation between the rental company and Safeco resolved since July 2nd, but I still have not succeeded, as they are not very responsive or helpful. The attitude toward my attempts to contact them and resolve this issue has been very poor. I have paid out of pocket for a rental due to the safety concerns and the inability to drive my vehicle and was told that I would not be reimbursed. This was after my calls, texts, or emails went unanswered, and they were also unwilling to speak with the body shop about the necessary repairs. Upon the initial incident, my vehicle was drivable, but the sensors weren't working properly. On 6/25, the day following the accident, I took my vehicle to the body shop to have it inspected. When I got there, I had to forward the estimate to them myself as Safeco had not done so. At the body shop, I was incorrectly informed that I could not leave my vehicle there. When I left, I went to Enterprise because Safeco had set up a rental reservation for me through the app to pick up a car that day. My sister was with me so that she could drive my truck home, and I could drive the rental. On 6/28, I received a call from my new adjuster about returning the rental to Enterprise since my vehicle was marked as 'drivable.' She mentioned that I should have received an email and a call about this, which I did not. I informed her that I was on my way out of town and could not return the rental by 6 pm as requested. After checking, she found that they had my email address incorrect in their system and that indeed no one had contacted me. She managed to extend the rental to 7/1. When I later checked my vehicle, the sensors would not stop detecting vehicles, which sometimes caused the brakes to engage automatically. This was a safety concern, and I didn't want to risk another accident. On 7/1, I relayed this to my adjuster and was told to contact the body shop for a new estimate. Why I had to do this, I don't know. The body shop attempted to contact my adjuster directly but were unsuccessful. When I relayed this to my adjuster, her response was dismissive. I have had to initiate all contact to resolve issues after the initial notification of my adjuster change. I am a customer, not an employee of Safeco, and am unfamiliar with their process. It is their responsibility to assist customers with such matters. My vehicle is now at the body shop, and they have still not set up the rental to avoid charges to my card. This has been the worst experience I have ever had with an auto insurer, compounded by the frustration of receiving little support from an insurer I pay every month.

Raised my coverages and, consequently, my premium from $2919 to $4682. Never signed off on the coverage increases.

Similar to past complaints, if you have a claim, they will find something to mark down the amount for. Had a hail storm but only 1/2 of the garage had hail damage the other half was the result of 'wear and tear'. Pictures clearly show mail pock marks. Pointed out how they are covering hail damaged downspout on the north side of garage, but not roof on the same side. Guess the hail storm only picked on the downspout. Now they want a claim appraisal process which will cost them and me more than the additional amount to just replace the roof on that side of the garage. Think triple and quadruple before purchasing insurance from this carrier.

If I could give ZERO stars I would worst customer service ever. Dropped me without any notification at all. The did not send FS1 to Raleigh NC. My tags got canceled because of SAFECO even though my premium had been paid. I always paid my premium. They had my Title number wrong and refused to fix it. Also called in October of 2023 to change my address I have proof I called but, THEY DID NOT CHANGE MY ADDRESS in their system. STAY AWAY FROM SAFECO

Disappointed with company, have been with Safeco for about 15 years and have both auto and homeowners' insurance with them. I just received my new polices and there was a 30 percent increase in my homeowner's policy and a 20 percent increase in my auto policy, in all the time I have been with Safeco I have never submitted a claim against the auto or homeowners policy nor a ticket.

My mother had Safeco renter's insurance. Last month her health declined and is now in Hospice care. As she isn't living in the apartment anymore I wanted to cancel her service. Safeco refused, unless I show a copy of power of attorney. I don't have power of attorney. I'm stuck. They could simply verify by calling the landlord to verify the vacancy. Out of all the services (even those considerably more expensive), this is the only one that refuses to help unless I show power of attorney. Very disappointed in their inability to work with me to stop the charges.