Safeco InsuranceReviews of safeco.com

While Safeco initially appeared to be a suitable choice, I encountered significant challenges with their customer service. The staff seemed undertrained and were not particularly helpful. Consequently, I decided to cancel my car insurance policy before its end date. Although I initiated a stop payment request, Safeco issued a refund that was $2 less than expected. Their customer service and billing departments were not clear in explaining the discrepancy, attributing it to a "service account fee" despite the policy not being renewed. After my bank approved the stop payment, I requested that the refunded amount be reversed. Instead of resolving the issue, Safeco sent me a bill for the full amount plus $2, making it an extra $4 for their service fee. I highlighted that even credit card companies do not charge service fees when no balance is due; however, this point was ignored. Overall, I found Safeco's employees lacked competence, and their policies were challenging. Despite a potentially higher cost, it may be worthwhile to opt for an insurance provider that demonstrates reliability and effective customer support. I recommend exercising caution when considering Safeco as a service provider.

Safeco has increased my homeowner insurance X 2 in five years. Absolute ripoff. Look elsewhere.

Bogus company.. Stay away from them I canceled my policy & was charged 35% shorting penalty. Just had the policy for 25 days in the 2nd term of the 6 month part annual and was charged $300. Paid $930 and received only $630 when I canceled in just 25 days. When asked about the formula how they prorated 25 days & what was the penalty, the customer care has no details, tried 3 times their customer care, they told me we don't know the formula and it is called shorting, one of the customer agent ridiculously asked me to Google the details about what's percentage and how it is calcuated. It is like tomorrow they can deduct any money from someone else canceling the policy and just telling them it is shorting penalty. Whatever amount Safeco want to penalize, I am fine with it but at least provide the details to customer how much was penalty and how much was pro rated charge for holding my policy for 25 days. How did it come $300 penalty. The home insurance price was also insanely increased from $1999 to $3300 this year. Checked the market and got my home insured for just $1669 with more added benefits compared to Safeco. Clearly they are behaving greedy now, so get yourself a favor and stay away from this company.

We have been with these people for 8 years. We have time and time again asked if there was anything we could do to reduce the monthly cost of our insurance. Finally I asked for an itemized list of charges. Come to find out, we were paying for instead couldn’t even use because our cars didn’t even qualify for the benefit. When asked to have the money back, they refused. Years of wasted monthly charges. What a POS company.

Would give 0 stars if I could. They started an auto policy in error and are impossible to communicate with. Automated phone lines just run you in circles with no way to contact them.

Incredibly harsh scoring. Excellent scores are nearly unachievable. You will fight just to get your default 10% discount back. On top of that, the app gave me phantom events (14 in a single short trip). Customer support just reminds you that you confirmed the trip so it's your own fault. I think they are trained in apathy. If you ask for a manager, you eventually get an emotionless, self-assured email saying the same thing and promising they will do nothing to respond to your concerns.

LIVID!!!!!! I should be able to cancel my policy without going through my agent. If you can continue to change my policy every other month; I should be able to speak with a live representative and cancel my policy at anytime. The customer service line is nothing but an automated line that never transfers you to a live agent. I'm furious and hate this insurance company. This company is a fraud and is stealing money from the policy holders. At no point should my policy continue to increase every other month within a 6mon policy. What I purchased initially should remain until it's time to renew the policy. This is by far the worst insurance company I've ever dealt with. I would never recommend this company to my worst enemy. This company is the epitomy of trash. If ratings would start with a zero I would definitely rate it as such. Rating it as a 1 is giving too much credit for the lack of respect this company gives to it's policy holders.

My insurance was transferred from StateAuto to SafeCo through a company merger. They didn't notify me about the new policy in any way but instead doubled my premium and notified my mortgage bank. When I finally found out and called them, they had an address in my profile that was completely not mine. SafeCo should not be allowed to run a business because it lacks basic integrity and honesty.