SACO apartmentsReviews of sacoapartments.com

Stayed overnight booked the secure parking which was amazing s no long walk to my car greeted at reception person on reception could not have been more helpful the apartment stayed in was lovely very spacious modern it was perfect for what we wanted it could of housed 4 people but only 2 of us lovely nice hot shower near to town and attractions will be staying again soon

I stayed at the property for a work event on the sunday and self checked in Saturday evening... Property manager was rude and aggressive telling me he works door security and demanded to see how many guest where staying in my room, he came within a foot of me and when I went to show George to prove there was only 2 people staying, he pulled a key out of his pocket and unlocked my door, walked ahead of me and started taking pictures of my room. He also entered a room of girls uninvited and started shouting at them about "no party's" Booking.com tried to contact the property and no-one was available. I spent over 2 hours on the phone trying to relocate because the young girls felt unsafe. I will NEVER use these apartments again There main priority is intimidation and not the guests comfort Booking.coms failure to put our safety first lead me to pay another £500 in an alternative hotel who offered us priority check in to make sure we could get out of crane court as quickly as possible. Absolutely appalling

I booked a week at SACO Broad Quay in Bristol for our wedding anniversary, flying in from abroad where we live. Two weeks prior to our flight I received an email saying the apartments were closing permanently due to structural issues. I was offered no alternative accommodation or a refund and spent all weekend (Bank holiday for the Queens funeral) on the phone trying to get a refund from Hotels.com and SACO. I eventually received a full refund but then had to find alternative accommodation which with less than 2 weeks notice was not only stressful but more expensive. This trip was booked as our friends are coming to see us in Greece for a week and we are flying back with them and they are dropping us off in Bristol on their way back home. It also happens to be our anniversary that weekend so the whole experience was stressing me out as it ties up with other people not just us. SACO should have a process of contacting people to cancel and offering alternative accommodation or a refund. It’s not rocket science it’s simple admin.

As a Landlord, owner of one of the properties that Saco let in Canary Wharf, I strongly recommend them. They always pay on time and look after your property wonderfully. Best tenant you can hope for.

The staff on front desk were warm and welcoming, but really surpassed all expectations in the most surprising of ways. When out for lunch we spotted Nathan from the front desk. We were told he’d picked up the tab and settled our bill! I’d expected a soulless city hotel experience, but we felt like family. The kids and I were over the moon and will never forget such a kind gesture. In terms of the hotel experience, we couldn’t fault it. Everything you could imagine you’d need, you’ll find in your apartment. I want to book in the next stay immediately.

Tried to book an apartment through the webpage sacoapartments.com. The experience was ridiculously bad. The rate published (after entering the actual dates) did not match at all with the actual offer - it was almost double the published price. STAY AWAY.

As much as I liked staying at SACO Canary Wharf I have been left disappointed at the lack of professionalism when it has come to receiving my £200 ‘preauthorisation payment’ they requested when I was checking into the apartment at reception. It has been 1 month since my stay and since I made this payment and I am still battling to receive my £200 back. The staff have been somewhat unhelpful to the point I have been shouted at being told their is nothing they can do. I was also advised to speak to my bank who say this payment has not been refunded by SACO. I advise anyone staying here to be careful with this ‘preauthorisation payment’ which seems like daylight robbery.

We were having a nightmare of a day when our apartment got cancelled last minute. A friend recommended SACO and we managed to get a booking at the Holborn branch. The staff couldn’t have been more accommodating. Nathan, Andreea, Kamila and Theron really made sure everything was perfect with our stay. The apartment was beautiful. The price very affordable and the service was excellent. Nathan even kindly upgraded us for free which just topped off our day. Will definitely be staying again. 10/10