SACO apartmentsReviews of sacoapartments.com

Got an email cancelling my booking with no explanation whatsoever. Tried their 'live' chat to clear things up but it was not a live chat, just some pre written garbage that did not answer any questions. Very poor customer service. Yet to receive my refund, but they did say up to 10 days. Will leave another poor review if I do not receive it in that time

I received a cancellation email with no prior warning or explanation. When I called to find out what happened, I was told the building is closing — something that could have easily been communicated in advance. When I asked about a refund (as I had paid in full), I was dismissed and told to take it up with Booking.com. I mentioned that I would be complaining and the phone was put down on me. Poor communication, unhelpful staff.

Made a booking with this company and then they wouldn’t respond to my numerous emails. After many days of no contact I attempted contacting using their online agents to discuss issues with the booking where they repeatedly disconnected online communication. Absolutely would NOT recommend using this place for accommodation.

I booked a SACO apartment in Cardiff through Expedia in mid-November 2023 for a stay on 7-11 March 2024. On 15 February, 2024, I received a message that the booking had been cancelled due to "overbooking." This prompted me to ask how was I able to book it in November but four months later it's "overbooked." I logged into the SACO AI concierge, or maybe it shifted to a human concierge at some point. Who can tell? The SACO rep told me it was an overbooking issue. Then it was a "maintenance" issue. Which is it, I asked? Overbooking due to maintenance, I was told. So they know in mid-February that the property won't be repaired by early-March? And/or they've overbooked. I learned my lesson: don't count on SACO for lodgings or a straight answer.

Hello, we have been chasing payment from you for over 4 months for outstanding commission payments and your accounts payable manager still refuses to pay us. It's a nice feeling to know that this business relationship is valued so highly and you appreciate the business we have been feeding your way. Your account has been handed over to a collection agency

In January 2023 my partner booked a two bedroom apartment at the SACO Cardiff for two nights for the 26th and 27th of May 2023 at a cost of £465. This was overnight accommodation for our wedding celebrations held nearby. A point the establishment were aware of. On the 05/05/2023 (three weeks before the wedding) my partner received a standard email via booking.com advising us our accommodation had been cancelled as SACO Cardiff had double booked.No further explanation was offered. I made contact with SACO Cardiff on the 06/05/2023 for further information and was advised the booking had been cancelled by head office, as they had another guest who wanted the accommodation for a long term booking. I was astounded that a supposedly reputable company such as SACO behaves in such a way. Especially when other guests of the wedding were still booked at the accommodation and hadn’t had their reservation cancelled. The only conclusion I can draw from this experience is for guests to be aware when making a reservation , that it isn’t guaranteed. There is no level of trust with this company, who will clearly cancel your stay at short notice, if another person wants to stay longer or offer more money for your apartment.

I stayed at the property for a work event on the sunday and self checked in Saturday evening... Property manager was rude and aggressive telling me he works door security and demanded to see how many guest where staying in my room, he came within a foot of me and when I went to show George to prove there was only 2 people staying, he pulled a key out of his pocket and unlocked my door, walked ahead of me and started taking pictures of my room. He also entered a room of girls uninvited and started shouting at them about "no party's" Booking.com tried to contact the property and no-one was available. I spent over 2 hours on the phone trying to relocate because the young girls felt unsafe. I will NEVER use these apartments again There main priority is intimidation and not the guests comfort Booking.coms failure to put our safety first lead me to pay another £500 in an alternative hotel who offered us priority check in to make sure we could get out of crane court as quickly as possible. Absolutely appalling

I booked a week at SACO Broad Quay in Bristol for our wedding anniversary, flying in from abroad where we live. Two weeks prior to our flight I received an email saying the apartments were closing permanently due to structural issues. I was offered no alternative accommodation or a refund and spent all weekend (Bank holiday for the Queens funeral) on the phone trying to get a refund from Hotels.com and SACO. I eventually received a full refund but then had to find alternative accommodation which with less than 2 weeks notice was not only stressful but more expensive. This trip was booked as our friends are coming to see us in Greece for a week and we are flying back with them and they are dropping us off in Bristol on their way back home. It also happens to be our anniversary that weekend so the whole experience was stressing me out as it ties up with other people not just us. SACO should have a process of contacting people to cancel and offering alternative accommodation or a refund. It’s not rocket science it’s simple admin.