SACHEUReviews of sacheu.com

The customer service for this company is awful! I was missing an item in my order and they aren't responding to my emails and there's not even a phone number to call. I will never buy from them again and wonderskin is better anyway and lasts longer.

The information about 'dispatching orders in 24h' is completely false. It takes them over a week to ship a simple order. The customer service is all auto-generated emails. It’s a dressed-up scam.

They have scrammed me on 200 euro! Don’t buy anything from them they will withdraw 50 euro every month from you!!!! They have placed orders the past 3 months without me knowing!

Shipping to Europe took a long time and it was expensive but I received what I ordered. I’m just disappointed with the shade noodhe because there’s barely any pigment in it and even though my skin is light it doesn’t show on my lips. I really liked p-inked and muah-ve though, I use them as lip liners. They have since this review resolved the issues that I had and sent a replacement for noodhe which I appreciate.

DO NOT ORDER FROM THIS WEBSITE!!!! I ordered a peel-off lipliner and the delivery time is supposed to be 7-14 buisness days. It took them a MONTH to deliver my package, and when they did, they made me pay 6 dollars to claim it. keep in mind ,the whole purchase itself was 10 dollars + 15 dollars shipping. If that wasnt the worst part, the moment i got money in my bank account, they took my whole basket and bought it (without my consent) in the middle of the night. I was not planning on buying any of those things ,since i forgot about this whole website. I contacted my bank afterwards and they asked for a screenshot of Sacheu's response to my gmail to them, but funny thing, they never responded. I had to get a new card, so they wouldn't be able to charge it again. DO NOT ORDER!!!!

DO NOT ORDER – Completely Unreliable and Dishonest I rarely leave reviews, but this experience was unacceptable. This company charged me for an order I never placed, and now they're claiming the item is non-returnable. That’s not just poor service — it’s fraud. I've contacted my bank to dispute the charge and report this issue. Avoid this company at all costs. Their practices are completely untrustworthy.

Please don’t order from them, they actually won’t give you neither the product, nor your money back. The reviews below are completely true. I ordered 2 months ago and still haven’t received anything from them, only automatic email responses, I requested for a refund and they keep insisting that they ll ship the product in two days, since the beginning of March and now we re in May. They have an ai responding , it’s really annoying, worst customer service I have ever seen by far.

I placed an order with Sacheu Beauty at the end of January 2025 and have experienced nothing but frustration and disappointment ever since. After receiving only part of my order, I contacted their customer support multiple times. I was promised several times over mail that the missing item would be shipped within 48 hours. Those promises were broken again and again. I patiently followed up over weeks and months. Every time, they apologized, escalated the issue internally, and reassured me that shipment was imminent. On April 10th, they again promised that the missing product would ship within 1–2 business days and offered a 30% discount code for future purchases as compensation. Nothing happened. After escalating the issue once more on April 23rd, I was offered a 20% partial refund and told the missing item would finally be shipped. As of today, April 29th, I have still received no tracking number, no delivery, and no refund. Despite repeated promises, Sacheu Beauty has consistently failed to follow through, ignored deadlines, and left me with an unresolved order after almost four months. Their customer service, while polite, has been completely ineffective. I gave them every opportunity to fix the situation, warning them several times that I would escalate if no action was taken, but no real action ever followed. I cannot recommend this company based on my experience. If you choose to order from them, be aware that you may not receive your full order, and that customer support may not resolve the issue even after months of patience.