Sabrina
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM I have been watching Sarah on YouTube since day dot and when I had enough money I was excited to support her business. I placed my order on 10 Feb and realised 11 days after that I didn’t get a tracking number so I emailed customer service - they told me it would take 7-14 business days to ship. So I was patient and waited. Then I emailed again on 26 Feb - no reply, then on 1 March - no reply, then again on 5 March asking for a refund - no reply. I also sent Sarah and SACHEU a DM on Instagram asking for help - no reply. Then I finally just gave up and realised they were not going to reply or give me a refund, so I claimed a refund on PayPal. They then replied to me on 13 March gaslighting me saying the order couldn’t be shipped on time…and they have graciously approved my request for a refund. Safe to say after that I will not be buying again due to the poor experience.
Response from SACHEUNov 10, 2025
We’re truly sorry to hear about your experience — that’s not the level of service we ever want to provide. You were absolutely right to expect timely updates and communication, and we completely understand how frustrating it must’ve felt not to hear back after multiple messages. We dropped the ball here, and we’re genuinely sorry for the delay and lack of response. While it’s good to know your PayPal refund went through, it shouldn’t have taken that much effort on your end. We’ve since reviewed this situation with our support team to make sure communication gaps like this don’t happen again. We’re really grateful that you’ve supported Sarah and SACHEU from the start, and we’re so sorry this experience let you down. We hope we can earn your trust back in the future — but either way, thank you for giving us the chance to make this right. Please don’t hesitate to reach out directly at [email protected] if there’s anything else we can do. Warmly, The SACHEU Team 💗