SACHEUReviews of sacheu.com

My order was not delivered. Now they don't reply for a refund.

Made an order, then emailed immediately to get an additional item added to the order. The customer service was originally response, then just never replied again. Its been a few weeks now, and I've chased about 10 times with no response. I haven't received any items, nor a refund. SCAM?

I made an order, decided against it after the fact (on me), reached out to inquire about cancelling the order having found no other way to do so, and received an AI response saying my message was in the cancellation window but it was unable to process my request and would pass that along to a team member. I heard from no one so I followed up and heard from no one still. Then a day or two later I received a rather tone deaf “your order is coming 👀” message. I didn’t want it. I said as much and received another AI response validating my feelings but doing nothing. They clearly don’t employ enough real people to make a workable operation nor do they have a workable AI system nor god enough policies.

I was excited to buy the lip duo thinking the higher cost would make it a great long wear product. The hype all over packaging of "all day all night wear, without needing to touch up or reapply" made it sound like what I was looking for. It not only didn't last but it never even showed up to start. No matter how long I waited before peeling off the liner the stain hardly registered! Any tint it did leave wiped off easily. I liked the gloss of the lip elixir but it didn't last on my lips either. I'm returning to store now which I never do but this time I feel lied to & this product was a completely a deceptive packaging & totally false promises. Too bad I can't turn time back & fix the special event I bought it to wear for expecting great wear & wound up naked lips. Terrible product.

My package arrived open, damaged and without contents. I sent in multiple emails the past month to no response whatsoever and no action being taken from sacheu, genuinely not a good brand whatsoever with zero customer service.

They have robbed money from my bank 3 times . In Dec Jan and now again today. I ordered a lip liner in November as a gift and there robbing me since. I have not ordered and they keep charging me for the same lip liner. All without my consent. If I do not have a full refund for all monies taken I'm contacting my solicitor. How dare they.

DO NOT ORDER FROM THIS COMPANY. I ordered their eyeshadow and my receipt total after tax was $17.50 with free shipping. I payed through my Venmo account and saw they somehow ended up charging me $47.17 after making my transaction. Maybe this was somehow an honest mistake (doubt it) but it’s a big one and I will never order from this company again.

DO NOT BUY FROM THEM I have been watching Sarah on YouTube since day dot and when I had enough money I was excited to support her business. I placed my order on 10 Feb and realised 11 days after that I didn’t get a tracking number so I emailed customer service - they told me it would take 7-14 business days to ship. So I was patient and waited. Then I emailed again on 26 Feb - no reply, then on 1 March - no reply, then again on 5 March asking for a refund - no reply. I also sent Sarah and SACHEU a DM on Instagram asking for help - no reply. Then I finally just gave up and realised they were not going to reply or give me a refund, so I claimed a refund on PayPal. They then replied to me on 13 March gaslighting me saying the order couldn’t be shipped on time…and they have graciously approved my request for a refund. Safe to say after that I will not be buying again due to the poor experience.