Jon
Deceptive billing practice. Beware!
I signed up for a 7-day trial period with Rype in late December 2019. I signed up for several classes with two teachers. One of them repeatedly didn't show up for my classes. Within three days of signing up for the trial period, I went on the website to cancel my trial. I canceled the membership both via an email communication sent via Rype's website and via the "cancel membership" button on the billing page. I never booked a class since. I assumed that was the end of the matter. To my surprise, a few days later, Rype charged my credit card over $500! Their webpage states that they have a "no refund" policy. I filed a complaint with the BBB (which has a record of several other complaints regarding Rype's questionable billing practice). Be very careful with this company.
Response from Rype AppJul 27, 2020
Hi Jon! Thanks for your note on this. Our team takes this type of feedback to heart, and we want to resolve this for you as soon as possible. We weren't able to find an email or contact information for you when we searched your name on our database unfortunately. Could you please point us to the email you used to sign up for Rype so we can look into this for you? We sent you a direct message, so you can reply to us there. Thank you!



