RyanReviews of ryan.com

Please check thoroughly the Terms and conditions they send. I wouldn't sign them again ever. According them they can do totally nothing, but if you want to terminate the contract, suddenly termination fees appear, to cover their imaginable costs. After this post I had a discussion with Ryan again. It went smoothly, they understood my point of view this time. And we agreed to cancel the contract without the termination fees. Therefore I increase the stars rating to 2, instead of 1.

Fees are shocking for work done

The process up to the point of you invoicing was fine. The invoice was issued and within 48 hours of me receiving the email very over zealous chasing for payment began. I was very unhappy with this at the time as the invoice came out of the blue and before I had received any money from HMRC. I emailed my point of contact expressing my disappointment and he never had the courtesy to acknowledge or respond.

Time wasters. In our first call I explained I had been through the process and our case is not applicable. Richard, their sales guy spent multiple hours on the phone convincing me how they can indeed help and how they will do it. He even went far enough to say one of their partners is an advisor at HMRC so they're VERY CONFIDENT. Weeks later when I finally speak to someone who knows what they're talking about, sure enough it was revealed that what I said on the first email was correct, our case was not applicable. But this was after they get you to sign their forms and try to lock you in to their exclusivity contract for the next three years. Also, they charge 25% commission on whatever is collected. You can find a more honest service which will do it for 10% if you look hard enough. They're like the Ambulance Chasers of the HMRC tax credit world.