customer
I have some concerns but overall happy with the pricing
I really like the pricing model and the fact that RxPepsDirect makes it easy to obtain a GLP-1 prescription without requiring a monthly membership fee. That was a big reason I chose to move forward with them. That said, I was disappointed with the actual medical experience. The $39 physician fee gave me the impression that I would have some level of direct interaction with a medical provider, but I never had any face-to-face or direct consultation with a physician. I also was never asked about my weight or BMI, which I found surprising given that those seem like important factors when evaluating someone for a GLP-1 medication. I was also told that my labs would be “rechecked” in three months. When I followed up because I had never actually submitted any labs to begin with, I never received an answer. That lack of follow-up was concerning to me. I do feel confident in the pharmacy being used to compound the medication, and the transparency around the pharmacy and testing was a major reason I ultimately felt comfortable proceeding. However, the clinical side of the experience left me feeling like there was a lack of personal medical oversight and communication. Overall, I like the concept, pricing, and convenience, but the process felt somewhat closed off and transactional. I would feel much more comfortable continuing with RxPepsDirect if there were clearer communication around the medical evaluation, lab requirements, and an opportunity to actually speak with a provider. As it stands, the experience left me wondering whether the focus is more on making the prescription process quick and inexpensive than on providing a comprehensive patient experience.
Response from RxpepsdirectAug 11, 2026
This is Marcus Hansen, CEO of Rx Peps Direct. First, thank you for taking the time to write this, and I am sorry. I dove into this because your feedback is deeply concerning to me. I have to say, I am less than pleased with what I found. As much as getting less than 4-star reviews isn't ideal for our new business, I appreciate you showcasing where we dropped the ball. I can tell you that, as of 9:58 MST, the following is being changed and is currently sitting with our development team. 1. Update phrasing of "medical visit". I can see how this would be taken as a live provider visit. Our model is 100% asynchronous, as that is how we keep your costs so low. Your feedback shows us we need to edit the phrasing on our site. 2. Onboarding should always ask for height and weight. Always. This is a bug in our system that I personally fixed this morning. 3. Labs - We don't require labs for patients on GLP-1, and the protocol email you received is confusing when it comes to expectations. Marketing has my rewrites in hand. Finally, our Patient Success team failed you. You emailed on the 30th and never had a reply. Unacceptable. I called an all-hands this morning with the team, found the issue, and have enacted the changes needed to deliver a customer service experience that reflects our company goal of quality care at a lower price. Although I can't go back in time to make your past experience better, I can fix it for the future. That is my focus this morning. I will be reaching out to you personally shortly to make this right. Again, thank you for the call-outs here. Although this is not the ideal way for me to learn about issues, I can't fix what I don't know about. Now that I know, I can make our process better going forward. -Marcus Hansen, CEO - Rx Peps Direct