RxpepsdirectReviews of rxpepsdirect.com

Easy to order and manage

If there were a button for a million stars, they’d get it. I had an issue with how much product I received and support was immediate! The CEO reached out even though the issue was small. I’ve dealt with numerous online medication providers over 3 years and these providers are superior. Not to mention, affordable. Thank you!

Rxpepsdirect did a great job of getting me aligned with the proper product and sending to a compounding pharmacy for fulfillment. When the pharmacy couldn’t hold up their end, RxPepsDirect got involved to make it right! I appreciate that hands on approach! This is not just some online business! Real people helping people!

Hi, I'm back again. I have now ordered multiple times from RXPepsDirect and am not sure if I will continue to order from them in the future. As someone that was there in the beginning, I completely understand that growth is good and sometimes meeting the demands that come with growth are challenging. However, as a customer service professional for well over a decade with experience in retail, pharmacy, and government, there is no excuse for any business to ever allow their customers to feel invisible. Even if you can't get to their inquiry right away, acknowledge them. Let them know that you see and hear them and will get back to them. Radio silence is inexcusable. Customers are the backbone of any business. Treat them well and they will continue to give you their business. It bothers me that within less than a month of leaving my last review that my experience changed so greatly. I had big hopes for this company. The setup is perfect. Everything is convenient. But one thing I cannot do is overlook poor customer service. I can tolerate a lot of things and be patient but that is the one absolute no from me. As a customer service professional, my driving motivation has always been to deliver the type of service or experience that I would personally want to receive. Because at the end of the day, the customer spends their money and invests their time in your business or product. The transaction doesn't conclude when money changes hands. It continues to exist in the follow up and the way everything is handled after if any issues arise. That said, I experienced the same glitch in my June 25th order as the one in my first order, where I ordered something on the RXPepsDirect website, but my invoice from the pharmacy was for something different and that is what I received. I sent an email to them on July 1, 2026 to inform them of the glitch happening again - I was told that the CEO would follow up. He didn't. Which was okay, because I understand that people get busy. July 17, 2026, I sent an email saying that Marcus never followed up (again, fine) but that with my most recent order, I could see that the glitch was taken care of and I was able to order and be invoiced for the correct product. That email also contained two questions, one about the possibility of another product being made available in the future (which I'd inquired about before with no actual answer ever being given) and one more specific to a previous order. I also complimented a change I'd noticed with my latest order. No response. July 25, 2026, I sent an email outlining a HUGE contraindication that I'd discovered and wanted them to be aware of to prevent what happened to me from happening to someone else. I have a lot of complex issues, so it could be something that was specific to my issues, but it was enough to make me immediately stop and decide that I couldn't do it. I'd just ordered a brand new vial as well because my previous vial was getting low. I still have the whole vial and the partially used vial stored away, never to be used again. I wasn't asking for any favors with that email. I was simply informing them of something that happened to me that they might want to take note of for other patients and possible contraindication red flags. I accepted full responsibility and never once blamed the company for anything - I was my own guinea pig. That email also received no response. And while I can somewhat excuse my previous two emails being ignored, that one being ignored was inexcusable. Even if there's nothing a company could do, that would be an immediate red flag and make me want to reach out to that customer and make sure they're okay and apologize for their poor experience. Just let them know that I see them. A lot of people think you have to buy your customers but all a customer ever really wants is to be seen, to be heard, to be validated. No customer ever wants to be ignored. My most recent unanswered email was sent on August 16, 2026. I expressed my concerns on their severe decline in communication, since that was one of the things I specifically highlighted in my previous experience. I mentioned my previous emails and I also asked the same question I'd asked multiple times before. I was practically begging them not to make me turn my back on them as a customer. Because at the core of it all, I still love this company and everything about it on paper. In practice though, the customer service aspect is not something I can overlook. That has always been important to me, from a professional aspect and from a consumer aspect. I look at both sides anytime that I spend my money on anything. I cannot and will not allow myself to receive poor customer service in exchange for my time and money. And today is August 22, 2026, and I have received no response yet again. Oh well, it was nice while it lasted I suppose.

Excellent experience I would recommend to a friend. I will continue to be a customer.

Very reasonable pricing and extremely quick service.

Ordering and getting a script was super easy. Order showed up fast and great communication along the way.

I’m very impressed with the service I’ve received from Rx Peps Direct and Optimal Balance Pharmacy! Of all the compounding pharmacies I’ve dealt with, they have been the best when it comes to shipping peptides. My order arrived in a well-organized box with detailed instructions and access to educational videos. It also included two packages of syringes, and the Tesamorelin came inside an insulated container with two cold packs, which kept it completely cold and well protected during shipping. They even included a temperature indicator, along with clear instructions explaining the condition in which the medication should arrive. If the shipment arrives warm or appears to have been compromised, they provide specific instructions on how to request a replacement and reshipment. I decided to switch to compounded Tesamorelin after spending some time purchasing Tesamorelin from different peptide suppliers. So far, I’m extremely impressed with the level of care, professionalism, and attention to detail that went into this shipment.