RV Parts CountryReviews of rvpartscountry.com

Quick delivery

Thank you Quick shipping

Long post*** I ran across this site looking for a new air conditioner. Never heard of it so I just wanted to talk to a live person to ease my worries so I called the number they gave online. It lasted about 10 sec because all they did was say to go to the cust. Service link online and somebody will be waiting to respond. Well I did so and still to this day have no response but I decided to try it out anyways since the reviews were not bad.For somebody like me who has no experience on replacing my air conditioner I needed help and I never received it. But I ordered my replacement and the one good thing was the package was able to be tracked so I knew where it was. But when I got the package I received my air conditioner upside down and did not realize it till the next day when I went to load it up in my truck. When I pulled the air conditioner out of the box it came with scratches all on the cover and a couple dents on the side. Nothing worth replacing and waiting another week for another one. So I installed the unit and when I went to turn it on and the fan was rubbing the Styrofoam on the side wall from it being off-center. I’d like to and wish I could say I had a five-star experience but unfortunately this was not one of those cases. I don’t think it’s a bad site to use just wish they cared a little bit more about the customers enough to go the extra mile

Ordered an air conditioner and generator. RV Parts Country sent an email that they were sent. Only the air conditioner was sent and it was 2 days late. The ad stated that the generator would be sent 2 to 3 weeks later. The receipt and delivery notice stated only one package. Will wait the required 2 weeks for the generator.

Shipped quick, but customer service is lacking. Can't correct an order before it ships.

Both units are not scratched and dent. Both units have damage to the coils. The base on both units are bent into and out from the coils and compressors. One unit have no protection from shipping and the box was severely damaged by the time it was delivered. I will gladly provide pictures to show the amount of damage that these units have endured.

Received order and installed immediately. Part fit perfectly.

I received an RV air condition that was damaged, the box was covered in oil upon receiving. The only way to communicate with this company is via email. I immediately emailed them and told them.they said they would send shipping label to have item shipped back. That was on Wednesday May 5 th. Finally after several emails I got the shipping label on Friday May 7 th. The unit was picked by fedex on Saturday May 8. The unit arrived to RV parts county on Tuesday May 11,2021 at 929 am. Signed for by J.HACKER. I have an email stating that when the damaged unit was received that RV Parts County would ship a new unit out that same day. Now they say it will be 4 to 5 weeks before they will send a replacement. I have ask for a refund.