RV Parts CountryReviews of rvpartscountry.com

It was easy to find the part I needed. Price was better than Camping World and Amazon. Shipping was quick and free. I was able to replace the broken part in 5 minutes.

I was very pleased with the quality, availability, price and delivery of the product.

You sent me two boxes of camco holding tank disinfectant and used NO PACKING WHATSOEVER !!!!! MOST OF THE POUCHES ARE BROKEN !!! NOW YOU WANT ME TO RETURN THEM TO GET A REFUND ???? NO. YOU GUYS SUCK !!!!!

The exact part I need at a reasonable price. Delivery was timely.

I should have read the reviews posted here before ordering. I ordered caulk that was so old you could barely squeeze it out of the tube. I complained that this was old stock and was told to send photos. I did although photos don't show much about dried out caulk. Then I was told that I had to return the tube which was kind of ridiculous. It would have cost more in shipping than the value of the product. I tossed it when it proved worthless. There was a lot of back and forth with customer service that went nowhere.

I have never done business with any company that is so hard to communicate with. You can not talk to anyone directly. I placed an order and then tried to cancel within 26 hours because I had a medical issue that caused me to not need the order. I was told the order had been shipped when it hadn’t been shipped. I would definitely not do business with them again

Zero communication from this company. I don't like dealing with a company that makes it totally impossible to talk to anybody.And doesn't give you any feedback whatsoever. I ordered several RV parts before the holidays and I got a quick email that they were refunding my money with no explanation and cancelling the order. When you call them, they tell you right on the phone.They're gonna disconnect you and to fill out a customer request which I did multiple times and never heard from anybody. I would never order from them again. If you're going to deal with online sales you need to have the people required to offer good customer support.

On 7/19/2024 I ordered a Suburban SAW6D 6 Gallon Water Heater – their part # 726201-6279APW - for $457.30. I had an upcoming trip so I paid $209 for “expedited” shipping (total is $666.30). On 7/23/2024 I received an email from them stating “Unfortunately, this item (6279APW) is not available from the supplier at this time. We have canceled the order and processed a refund.” With this news I turned to Amazon, found the same unit, purchased it on 7/25/2024 and got it 7/30/2024. Two days later (8/1/2024) a Suburban SAW6D 6 Gallon Water Heater arrived from RVPartsCountry. I was out of town when the unit arrived and didn’t get back till 8/10/2024. On 8/11/2024 I initiated a return. They sent me the RMA paperwork and a label. On 8/13/2024 I went to UPS and shipped it back with their label properly affixed to the outside – paying an additional $114.26 to ship it. The box was all original – I never opened it. UPS states the package arrived on 8/19/2024 and was received by “Mike”. It is 9/14/2024 and I haven’t heard from them. I called the number they list on all the email communications and it is just a recording. They have insulated themselves from dealing with their customers. They owe me the $457.30 and in my opinion, they owe me the $209 for the “expedited” shipping that took 13 days (Amazon didn’t charge anything extra and got me the replacement in 5 days!). I initiated a complaint to the BBB which drew a response from them. They said “Please initiate an RMA request” and gave me the pdf forms that I already filled out and attached to the outside of the box. At this point I have no other recourse than to simply let every potential customer of these crooks know what kind of people they are. Take your business elsewhere.