RVCAReviews of rvca.com

After ordering some items on the 9th February, the shipping tracker information never worked. I was then informed the items were delivered on 13th Feb but they were nowhere to be found. I reported this to RVCA to which the response by Alice said “ask your neighbours and if it can’t be found please submit and official statement with order details”. I responded to the email with the “official statement” and no further correspondence was received. I have again this evening raised a missing delivery report on their website in which I received exactly the same response as the first email from RVCA. RVCA have failed and are not willing to organise a refund or replace the goods. An absolute disgrace.

Same as all the other reviews here. Ridiculously slow delivery (21days), no communication, no tracking info or proof of delivery. When I finally found my package a month after placing the order the XL hoody was like a crop top on me (6ft2). RVCA used to be excellent but since a buyout have gone to pot. Avoid yourself the hassle.

Kann nur die negativen Erfahrungen bestätigen. Bestelle schon seit längerer Zeit bei RVCA, immer alles top gewesen! Diesmal dann die Info über die Zustellung des Paketes erhalten, welches mich nie erreicht hat. RVCA Kundenservice nur mit unglaublich mühsamem Hin- und Her, zig E-Mails und off-topic automatisierten Antworten erreicht. Wow, Freude meinerseits endlich eine Anlaufstelle die mir helfen kann/will. Falsch gedacht! Hier wird nicht mal der Versuch unternommen auch nur annähernd den Anschein zu erwecken, dem Kunden helfen zu wollen. Ganz im Gegenteil! Freche Antworten, ohne auch nur im Geringsten auf die Fragen/Forderungen zu reagieren. Schuld ist der Versanddienstleister bzw. Ich selbst, da ich ja eine mir nicht bekannte Abstellgenehmigung erteilt hätte. Lieferant ist somit fein raus! Gratuliere hierzu - bullshit Company!!

Absolutely shocking service. I've been waiting for over two weeks for the remainder of my order. I've raised a ticket with them, and e-mail over 4 times, but still no response. They are impossible to get hold of. I like the clothes, but I would never order from them again.

Absolutely awful customer service. Order not dispatched within time frame. Tracking didn’t work for days post dispatch. When it did start to work stated the package had been delivered in Belgium and marked as return to sender. I’m based in the UK. Raised a query on the website requesting an update as to what’s was happening. Only received auto responses to articles on their website. Despite more emails and customer service enquiries never received a response from a human nor update on my delivery nor refund for my order which still hasn’t turned up! Avoid like the plague!

They sent the wrong size and refused to exchange. They were also pretty rude about it. Would not order from this company

Always happy with the quality of RVCA clothes but their own web site delivery times are very very bad as is their customer service. From now on I will order the RVCA brand through a 3rd party site like City Beach, as City Beach actually deliver their orders quickly and on time.

I would never order again with them. I ordered and received the items promptly, really nice quality and easy up until that point. However returning an item and getting a refund has been a pain. Sending multiple messages to customer service and getting NO response has been challenging. I even received a case number from Quicksilver in French (a company under the same umbrella, but I never placed an order with them, also not in French as I ordered to Germany) I received my refund approx. 6 weeks after the return was received, very painful process.