RVCAReviews of rvca.com

I ordered a swimsuit online and I received a completely different item. I contacted customer service 4 times via email, they asked me to send a photo, which I did and since I have heard nothing back dispite sending further emails! If I return the incorrect item, I have to pay the return fee. Not worth ordering from them online!

I have been a loyal RVCA customer for years and it has long been my favorite brand, but my recent experience with their "VA Essential" joggers and hoodie has been a massive disappointment. After just one wash at 30°C (following the care instructions exactly), both items shrunk significantly. The hoodie torso and sleeves are now several inches shorter, and the joggers are unwearable. I own many other RVCA items that have been washed dozens of times without issue, which clearly points to a defect in this specific fabric or batch. Despite providing photographic evidence—including a side-by-side comparison of the shrunken new hoodie against an older RVCA hoodie of the same size—customer service (specifically Lucas) refused to take responsibility. They initially replied in French despite my English inquiry and dismissed the issue as a "washing factor," completely ignoring the fact that none of my other gear suffered the same fate in the same machine. It’s a shame to see a premium brand prioritise avoiding a return over keeping a long-term customer. If you value your money, stay away from the VA Essential line—it isn't built to last the first wash, and RVCA won't stand by their product when it fails.

Return was delivered on March 31, 2026 and confirmed by DHL. Despite multiple contact attempts, no refund was issued for weeks. I only received my 420 € refund after escalating the case through PayPal buyer protection. Very disappointing customer service experience.

Over priced Chinese made clothing, bought pants and shorts the pants tear easily and not worth the money, I emailed them about problems with there clothing weren't helpful at all, very cheap quality and very over priced I would be careful purchasing any of there stuff there are better companies that have surf and beach clothes.

J'ai effectué un retour depuis plus d'un mois et toujours pas de remboursement. Le service client renvoie des réponses génériques... Site à éviter!

Ho effettuato un ordine il 20 febbraio di 3 articoli. Il 26 febbraio ricevo la notifica che l'ordine è stato inviato ma uno degli articoli non era più disponibile. Ciò nonostante non ricevo né un rimborso né un buono per l'inconveniente. Scrivo per portare alla luce il problema è ricevo risposta da un bot. Ritorna l'articolo disponibile, lo ordino, e di nuovo dopo 5 giorni ricevo l'annullamento dell'ordine. Rifaccio l'ordine di nuovo. Oggi ricevo di nuovo la notifica che a causa dell'alto numero di richieste l'articolo è esaurito di nuovo. In tutto questo provo a scrivere al servizio clienti e di nuovo rispondono con un bot. SERVIZIO CLIENTI PESSIMO, NESSUNA CURA DEL CLIENTE.

No customer service, full stop. I ordered an item and a week later the order was cancelled because it was out of stock. The day after my order was cancelled, the item was back on the site, but €15 dearer. I reached out to find out why this had happened and I have received nothing back over a week later.

Después de realizar una compra online la prenda ha venido manchada y rota. Puesto en contacto con la empresa para comunicarles la incidencia sigo sin tener noticias de una solución al problema. Lamentable el trato u la dejadez con los clientes. Para nada recomiendo la compra de esta marca.