RVCAReviews of rvca.com

Placed an order over a month ago and still have not received my items. No response from RVCA when I try to get in touch. Avoid

Just wanted to say how Un-America and poor your customer service is. It’s gives the company a bad name. I’ve googled and found how horrible their ratings are on several platforms. Whoever is running the company is obviously not running it. Maybe he’s out surfing or something but not good. It seems as if you’re just taking peoples money and tossing them to a elementary customer service dark corner. Disgusting and gross. Impersonal and vague. Sloppy. Unsatisfactory. Sad and poor.

Disgustingly non-existent customer service and poor clothes quality. It’s over 6 weeks since I first contacted RVCA regarding the poor quality of 2 items I received. No response for a month, then an automated email to say I to call their dedicated customer service line or to reply to the email if I still needed assistance (since the clothes didn’t miraculously mend themselves I do). I did both. The phone line doesn’t call out and I’ve now received the same email reply again. Appalling.

Slow delivery and they suddenly reduced price of my item less than 24 hours later, it still hasn't been despatched so surely they should honour the lower price??? No they just don't respond when you contact them, rude poor customer service, would not use again!!!

Poor customer service! Just needed to apply points to a purchase I had made since I’m a rvca insider. Couldn’t even credit my account for the shipping since I get it free. Just wanted my points applied. My wife had ordered and forgot to sign in. Item is pending so why can’t they just cancel it so I can order again or just apply points to my account. Are they not using computers. There is no way to add points to an account?! Instead they rather me wait for it to arrive and return it and order again. Yeah shipping is delayed so why would I do that. Just seems like a lack of customer service especially for the cost of their clothing. Their stuff is not cheap. Wish Hurley was still with Nike. Hurley, Volcom and Quiksilver customer service is on point. Rvca is not.

Worst shipping ever took over a month to get a simple T-shirt, why not put in first class mail, no they use UPS and then hand off to USPS. Poor tracking etc. Seems to have interesting merchandise but will think again when knowing shipping takes forever!

I placed an order on 7/12 and it is now 7/21 and it’s still in pending status. I called and spoke to their customer service to cancel the order and they said they couldn’t cancel it because it would cause them to be backed up more than they already are. So let me get this straight... you haven’t picked or pulled my order, it hasn’t been shipped, and you’re refusing to cancel my order after sitting on it for 9 days? That’s really abhorrent customer service. Every other company ships within a 24-72 hour window, I asked to speak to a manager and they said management couldn’t cancel the order either. I needed my item for last weekend, and don’t need it any longer. I’ll never do business with RVCA or Billabong again.