Jen G.
They canceled my order due to "system issues"
I ordered a hat and shirt as a gift. Two weeks later got an email that said, we had a system issue that caused my order to be canceled. But you can reorder with a 30% discount. seems fishy to me.
RVCA is a Costa Mesa, California-based clothing company owned by Boardriders.
RVCA (rvca.com) has 132 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Showing 111 reviews with 1 star · Clear filters
Jen G.
I ordered a hat and shirt as a gift. Two weeks later got an email that said, we had a system issue that caused my order to be canceled. But you can reorder with a 30% discount. seems fishy to me.
Miss E.
DO NOT BUY FROM THIS COMPANY Purchased a coat over a month ago, it took over 2 weeks to arrive. I sent it back and after countless emails to their online contact form (at least 20) no response or refund. Their contact number also doesn't exist. I've resulted to slandering them on every platform possible.
David M.
Does this company actually exist Zero customer service never reply from emails 9 days for a cap still pending shocking Think I've definitely been robbed Do not use this company
Ryan R.
Ordered a product a month ago Stuck with DPD UK who won’t send me it has it’s missing my address Tried to get it updated and even gave my address , order details, receipt and invoice Rvca won’t respond to queries asking for help Horrible service from Rvca and Dpd
Fabrizio D.
Pretty bad customer service. They send me the wrong size of the product, so i did the return, it was a birthday present and i'm still waiting for my product, already pass 2 MONTHS.
Kate
It took a month for product to be delivered from 1st jan to 27th jan. I returned on 2nd February, they ignore all emails, the tracking stated on the 4th it had been returned and still they have my money. I don’t understand how they can’t see this kind of behaviour destroys businesses as it isn’t honest. I’ve now resorted to contacting my bank today to try and get my money back.
sophie J.
I ordered four items over a month ago but did have said that the parcels were sent with the wrong address and customs details so can’t deliver it. They tried to contact RVCA for the correct details but have received nothing on return. I have asked RVCA for refund via email 3 times but they won’t respond. Can anyone advise me on what to do? I never had this happen before m, the customer service is non existent. Order number 330070371
Sam A.
So I placed a order almost a month ago and have sent 6 emails to them regarding a error on my order regarding my email address, I have asked them to correct my email address and for them to send my tracking information but with every response it’s a copy and paste answer that doesn’t answer my question or request. I don’t know what else to do apart from going to my back and cancel my payment.