Tadeo
Ordered a shirt
Ordered a shirt. They refunded me without warning, so I purchased another one. Then they charged me for both and refused to respond to my emails. I have to return them and pay shipping. Absolutely garbage company.
RVCA is a Costa Mesa, California-based clothing company owned by Boardriders.
RVCA (rvca.com) has 132 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Showing 111 reviews with 1 star · Clear filters
Tadeo
Ordered a shirt. They refunded me without warning, so I purchased another one. Then they charged me for both and refused to respond to my emails. I have to return them and pay shipping. Absolutely garbage company.
Ryan
Very poor customer service, ordered a backpack from them, within a month the handle had already broken off. Contacted customer service and they have failed to reply to my email with a solution. Will be contacting my bank and returning the faulty product.
eRF
Absolutely terrible experience from very begging long waiting time to get a parcel, until waiting for refund, which still has not been issued, it´s been over a month alredy. unprofessional customer service AVOID
Rachel G.
I used RVCA to purchase some clothing items for my brother in law's Christmas gift. When the items arrived, I was sent three completely different items to what I had ordered. The only way to contact them was via online form submission. By the time someone got back to me almost 2 weeks later, it was too late for them to send me the correct items to arrive by Christmas and they advised me to return the items for a refund. They tell me the items were received on 14 January and to wait 2 weeks for my refund to arrive. Nearly 4 weeks on... still no refund. And it was their mistake in the first place. DO NOT use this company.
Thor
Bought a few pairs of pants from them. Was sent about 10 spams a week afterward. Despite unsubscribing from their email list, I keep getting spammed. Ridiculous...and illegal.
JE
Ordered 2 products in the previous 2 months. Both products recieved were the incorrect items. Seems they don't hold the stock they are selling and try to send you an alternative product in the hope you won't request a return. Impossible to contact customer services because there isn't one! No contact details to be found despite the order email stating they can be contacted by phone and email!
Andrew L.
Sadly the reviews are right, their returns policy is don’t return it or return it and don’t expect a refund. Truly mental that a company like this can be so poor, worst still they don’t seem to care that their reviews are so so low
Michelle
It takes an entire week before they can even ship an item out, so if you need it within 10 business days…..good luck!