RVCAReviews of rvca.com

Never got my refund. They still owe me 50 euros. I ordered two shorts from RVCA for 100 Euros (50 each). I kept one and did sent one back. After not getting any response after two weeks, I started writing mails asking for the return of my 50 Euros. In four weeks I only got standard mails from RVCA saying that they will get back to me in a period of 24 hours. That never happened. There's no proper phone number, no service nothing. Finally it's a fraud.

Worst service I had dealt with on the web. No response from their customer service on a refund and their shipping takes forever. Never again - AVOID

Hole developed in the leggings after four wears - trying to get some response from them and really struggling. The leggings were £70 - they have no business charging this amount for the quality of product, and the bad customer service is just the last straw.

Horrible customer service and even worse shipping times. First off they send me the wrong item. I email customer service to look for a resolution, they ask for more pictures and then I don't hear from them again. Second issue is with shipping. I am leaving on a trip and figure 3 weeks would be enough shipping time to order. Nope, it's been 2 weeks and it's still in California. might I remind you this is the point of origin and if UPS is that slow, use a different method. I would rather pay for shipping and get it faster. These two reasons are why I will never order from RVCA again.

Produits de mauvaise qualité SAV minable qui ne prend pas en charge le préjudice de façon acceptable et honnête

Horrible customer service, did not receive a full refund after sending my order back. Their logistics are probably chaotic. Mails are answered by machines and/or ignored entirely. No phone number, no human person to speak to. Used to like this brand, but their attitude changed my mind now. Never again.

The worst customer service experience possible. After 1 week, they still did not process my order. I sent 3 emails to them, and today I got an automatic email from them without answering my question. And here it was the answer: "we kindly ask you not to send us multiple messages as this will slow down our response time". When I read that, I started to laugh at this company that brings a Billabong/Quick Silver name and threatened their costumer this way. The only thing I need is to cancel my order, and they don't have the capacity to do this. It's a shame...

Ordered some clothes for them to be refunded for no reason 3 weeks later, even after being given a confirmation of dispatch that my items were on the way. Customer service is nonexistent and took a few weeks to get a respond by email. Apparently a 'logistical error' was the reason for my refund. The clothes I wanted are no longer available in my size. What a complete waste of time with a company that clearly doesn't have the organizational man power to be in business.