RuutReviews of ruutlabs.com

4.01,249 reviews
Outdoor & Winter Sports

Ruut

About Ruut

Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃‍♂️📈

Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: ruutlabs.com
Website: ruutlabs.com
Category: Outdoor & Winter Sports
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 38% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ruut reviews

Showing 181 reviews with 1 star · Clear filters

Jemma G.
Apr 7, 2026
Beware on-going 'subscription' charges
Signed up for a £19.99 special deal. Didn't realise it would then become a £49.99 per month subscription - it really wasn't clear from the website when I signed up to the deal. No mention of the pricing in the intial confirmation email and no notification of the 'subscription' renewal and price increase after this. Just noticed it coming out of my PayPal account this month and noticed the amount had been taken last month too. Contacted them today to request a refund as hadn't used the service since the day I signed up for it. The content format wasn't for me, it looked AI generated + links to random YouTube videos. Got a (polite and apologetic) refusal from an AI agent. Very unscrupulous practice, feel like I've been conned.
Response from RuutApr 8, 2026
Dear Jemma, We're sorry for your experience with Ruut. We'd like to refund your last payment. However, you didn't provide an email when you submitted your review - we can't find your orders. Could you please contact us directly at [email protected] so that we can issue you a refund? We'd be happy to help. Warm regards, The Ruut Team
MR GLEN N.
Apr 4, 2026
Very deceptive and misleading…
Very deceptive and misleading subscription information. I felt like scam. Very poor customer service, rejected my request for a refund for additional payments I had no idea I had signed up for. Very unscrupulous practice It appears I am not alone in my assessment of this company.
Response from RuutApr 7, 2026
Dear Glen, We're sorry for your experience with Ruut. We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review - we can't find your orders. Could you please contact us directly at [email protected] so that we can issue you a refund? We'd be happy to help. Warm regards, The Ruut Team
Tony T.
Apr 4, 2026
It did not help me at all
It did not help me at all! I tried it, stopped using it and honestly forgot about it. I don’t remember the $40 being for 3 month trial and auto renewing. But got charged $89.95 this morning and they say they won’t refund it. So I’ll leave 1 star anywhere I can and file complaint with my bank.
Response from RuutApr 6, 2026
Dear Tony, We're sorry for your experience with Ruut. We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review - we can't find your orders. Could you please contact us directly at [email protected] so that we can issue you a refund? We'd be happy to help. Warm regards, The Ruut Team
Bruno R.
Apr 4, 2026
Very inflexible regarding cancellation
Very inflexible regarding cancellation. No reminder after a test subscription. One day to late, money gone for a year. Very unsatisfying and customer unfriendly!!!
Response from RuutApr 6, 2026
Hello Bruno, Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns. We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you. If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you! Warm regards, The Ruut Team
rosco
Apr 1, 2026
Avoid at all costs
Avoid at all costs. Absolute fraudsters. Took £99.99 from my account without warning and refused to refund.
Response from RuutApr 3, 2026
Dear Rosco, We're sorry for your experience with Ruut. We'd like to refund all of your payments. However, you didn't provide an email when you submitted your review - we can't find your orders. Could you please contact us directly at [email protected] so that we can issue you a refund? We'd be happy to help. Warm regards, The Ruut Team
Kevin B.
Mar 31, 2026
High fee for weak content, problematic subscription model
Extremely high subscription fees for what appears to be GPT/AI-generated content. No email reminder when the full price subscription kicks in. I just happened to see it show up on my credit card and had to email to cancel. I self-cancellation option. Good Instagram marketing that leads to a relatively weak offering. Some of the content isn’t even branded as having been created by them (which is questionable at best).
Response from RuutApr 2, 2026
Hello Kevin, Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns. We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you. If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you! Warm regards, The Ruut Team
Lauren G.
Mar 31, 2026
My ten year old niece could have come…
My ten year old niece could have come up with the plan that they sent me. So not waste your money. Seriously. Do NOT subscribe to this absolute nonsense.
Response from RuutApr 2, 2026
Hello Lauren, Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns. We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you. If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you! Warm regards, The Ruut Team
Bram R.
Mar 29, 2026
The program is obviously setup to keep…
The program is obviously setup to keep you locked in for months by spoon feeding you small amounts of very easy to find info. It’s not worth it but that’s actually not my issue. I signed up at a 50% discount and then when I was checking out there was an add on page for ‘mobility’ which I just scrolled down to see where to say ‘no’ for it. They purposely put the button to purchase across the bottom as it confirmed it with no other confirmation…I didn’t even get a checkout page or an amount confirmation.legally, that’s not a purchase agreement between two parties, it’s illegal use of my credit card.
Response from RuutApr 2, 2026
Hello Bram, Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns. We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you. If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you! Warm regards, The Ruut Team

RuutReviews of ruutlabs.com

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RuutReviews of ruutlabs.com

Ruut reviews

Beware on-going 'subscription' charges

Very deceptive and misleading…

It did not help me at all

Very inflexible regarding cancellation

Avoid at all costs

High fee for weak content, problematic subscription model

My ten year old niece could have come…

The program is obviously setup to keep…

About Ruut

About these reviews

More in Outdoor & Winter Sports

VirtuRide

White Mountain Ski Co

Play Hurling

Ride or Die Equestrian Shop

Ruut reviews

Beware on-going 'subscription' charges

Very deceptive and misleading…

It did not help me at all

Very inflexible regarding cancellation

Avoid at all costs

High fee for weak content, problematic subscription model

My ten year old niece could have come…

The program is obviously setup to keep…