RuutReviews of ruutlabs.com

I originally paid for a programme 12 weeks ago. Today I simply logged back into my account after a long period of inactivity — I clicked nothing, purchased nothing, and agreed to nothing. Within minutes I received a notification that €99.99 had been charged to my Visa card. I was never clearly informed that my original purchase included an automatic (annual? 6mo? Monthly?) renewal. There was no reminder email, no confirmation request, and no warning before the charge was made. This is not how a trustworthy subscription business operates. I would strongly advise anyone considering Ruut to read the reviews here carefully before entering their payment details.

can't find my workout training plan and no mention of VO2 max training

SCAM! They will charge your card unexpectedly. There is no way to view your account or subscription online. No route to cancel. No support for customers. I immediately asked that the charges not be placed because I was not wanting a subscription. They will not offer support or help. DO NOT GIVE THEM YOUR CREDIT CARD!

I thought I was purchasing a course and have now had £99 deducted from my account on an subscription which I was not made aware of - the company is refusing to refund - absolute scam - avoid at all costs

Scam website that doesn’t allow you to cancel in a way that is easy then refuses to refund when they automatically take large payment for next subscription. Product useless. Do not sign up this is just a scam

Took out a subscription in error. Didn’t realise for a few months. Absolutely point blank refusal of any amount of refund, even though I had clearly not used the service. My error obviously - but a shocking disregard for customer care for a company supposedly there to help. I’ll be avoiding like the plague. ADDITIONAL INFO 7/6/26: Following this review, I got in touch with Ruut again. They eventually apologised and refunded two of the four months which I stupidly paid before I realised that I’d accidentally subscribed. So, while I’ve still paid £99.98 for nothing, I am grateful for a partial refund, although still very disappointed that it took a bad review for them to do anything, having refused during several earlier email exchanges.

Awful company No pre warning for £99.99 no mention of cancel by date Just take your money and never responds just send Ai emails to you Will definitely be taking it higher for a refund AVOID AT ALL COSTS

I signed up to what I believed was a three month trial of the ruutlab product. After the three months Without any email advising me their intention they billed my credit card for equivalent of $126 AUD. Immediately I noticed this payment I have been in touch with the support centre and twice received emails that clearly were some sort of autogenerated response (particularly given the time zone difference) and the length of the email that arrived within a minute of me sending! Extraordinary. The crux of their response is that they will not refund, have cancelled my subscription, and did not escalate to a manager as I requested. I plan on taking this matter to our consumer complaints agency as it just isn’t good enough that companies can get away with doing this. Ruutlabs case no 136025 Update: after receiving the reply below I am pleased to report I was given a full refund and an apology letter. I hope they review their processes and no one else has to experience this.