Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
ruutlabs.com
Website
ruutlabs.com
Category
Outdoor & Winter Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hi Aurelie,
Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns.
We are genuinely sorry to hear that your experience with our platform did not meet your expectations. Our team is constantly working to improve our services and create a better, more supportive environment for our users, and your honest input is an essential part of that process.
If you would like to share more details about your experience or have any further suggestions on how we can improve, please feel free to reach out to us at [email protected].
We would love to hear from you!
Warm regards,
The Ruut Team
JB
Johannes B.
It tells nothing that you can‘t Google…
It tells nothing that you can‘t Google or ask AI for free
Response from RuutJun 13, 2026
Hi Johannes,
Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns.
We are genuinely sorry to hear that your experience with our platform did not meet your expectations. Our team is constantly working to improve our services and create a better, more supportive environment for our users, and your honest input is an essential part of that process.
If you would like to share more details about your experience or have any further suggestions on how we can improve, please feel free to reach out to us at [email protected].
We would love to hear from you!
Warm regards,
The Ruut Team
GW
Graham W.
A waste of money
Great facebook advertising but an App and training concept fundamentally flawed.
Ruut app
I was taken in by the Facebook hype. The reality is far far different. My view is that, at best, they are hoping for sales that will enable them to hire the developers to deal with the poor, ill thought through design. At worst, this is a bit of a con.
The ad implies that the training is HRV (heart rate variability) based. It may be, but not in any way that seems meaningful.
Here are my issues.
1 the developers have yet to create a link to any of the wearables such as Garmin, Suunto, i-watch etc so none of this rich source of data is used by this programme.
2 as a result of this, all the runs in your plan are speed based. So, for me, in the first week of the plan all my runs were at 7min 30 per km pace. This takes no account of the terrain you are running in.
3 a far better measure (in my view) is heart rate. If you train on heart rate this takes account of terrain.
4 if you decide you’d like to do one of your runs on a different day the only way to move it to that date is to change your entire plan availability to include that date and then change it back again. Poor design.
4 because the app doesn’t link to Garmin you have to take your phone with you to record your run. When you finish, if there’s only 4G or less, the app just spins whereas your Garmin is fine.
5 I’ve been back and forth with their customer help on all these and their comments can usually be summed up as “the app can’t do that right now but I will pass on your request to our developers”.
An update:
1 I got a message saying they wanted to talk to me more but needed additional contact information. I provided it…no contact yet.
2 further frustrations: I though I’d hit “start” on the app before my run but it didn’t record it. (Of course my trusty Garmin did). I can’t see any way of manually inputting the details of the run I did. Again, my conclusion is that no-one thought through the design of this app. I really have wasted £35.
I did decide to contact them to check that I hadn’t missed the ability to manually add and their response was -
Unfortunately, right now we don't have the option of manually adding the workouts.
Response from RuutJun 7, 2026
Hi Graham,
We are truly sorry to hear that your experience with Ruut fell short of expectations.
We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly.
Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible.
If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help!
Warm regards,
The Ruut Team
CU
customer
terrible generic product
terrible generic product, likely written by AI, doesn't provide the programming it promises and just wastes your time with pages and pages of information you will already know from the internet and youtube. Then you get hit with a subscription renewal without warning. Absolute waste of money.
Response from RuutJun 6, 2026
Dear Valued Customer,
Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service.
We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation.
Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you?
If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help!
Warm regards,
The Ruut Team
AB
Alexandra B.
SCAM
SCAM. They are stealing money and will charge you for many months without your authorization. Just look at comments on their Instagram. Ruut is stealing money and misleading people . There is no way to contact them . Don’t believe fake reviews here.
Response from RuutJun 1, 2026
Hi Alexandra,
Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service.
We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation.
Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you?
If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help!
Warm regards,
The Ruut Team
HW
Helen W.
I was denied a refund
I was denied a refund.
Cancellation is not straight forward and when I saw my subscription had been renewed and emailed to request a refund, they refused, and claimed I was outside the 14 day cooling off period (which they count as the trial period). I haven't used the service at all, and given how poorly I have been treated, will not use them again.
Response from RuutMay 18, 2026
Hi Helen,
We're sorry about your experience with Ruut.
We've cancelled your subscription and fully refunded your last payments. You won't be billed again. The refunded amount should appear in your account within 5-10 business days.
If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help.
Warm regards,
The Ruut Team
MM
Michael M.
Subscription was created from trial…
Subscription was created from trial after initial cancellation. Support unresponsive. It’s a scam.
Response from RuutMay 17, 2026
Hello Michael,
Thank you for reaching out, and we are very sorry to hear about the issue with your subscription and the lack of response from support.
We want to resolve this immediately. Please be assured that our team will thoroughly investigate your cancellation history to find out exactly what happened and ensure this is fully addressed.
Please send an email to us at [email protected] so we can look into your account right away.
Warm regards,
The Ruut Team
TW
TWarren
Using 'fine print' for auto payments...
I think using the 'fine print' to automatically make additional charges is a poor way to earn trust. I would prefer an email asking whether I want to continue with the service than just getting charges that I didn't expect. Was it in the fine print? Probably. Did I read all of it? No. Mea culpa. It's still a poor way to do business...
Response from RuutMay 12, 2026
Dear Valued Customer,
Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns.
We hear you on the need for more variety, and our team is constantly working on new courses, features and ideas to keep our content fresh and engaging. Your input helps us improve and deliver a better experience for you.
If you have any further questions or suggestions on how we can improve, feel free to reach out to us at [email protected] - we'd love to hear from you!
Warm regards,
The Ruut Team
