RuutReviews of ruutlabs.com

4.01,249 reviews
Outdoor & Winter Sports

Ruut

About Ruut

Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃‍♂️📈

Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: ruutlabs.com
Website: ruutlabs.com
Category: Outdoor & Winter Sports
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 38% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ruut reviews

Showing 27 reviews with 2 stars · Clear filters

Vilis
Jan 7, 2026
Did not meet my expectations.
Did not meet my expectations.
Mikael K.
Dec 14, 2025
Beware: charges for subscription you never started
I bought a 3-month course for 34 €. To my surprise, I got charged 99 € three month later. There was no indication of a subsription starting, nor is there any information on a subscription and it's terms in my account on their website. I have sent them an email with a refund request, and I am curious what will happen next. Thankfully, I have a good credit card company and I will file a complaint against this company should they not react asap. The way this company conducts business is questionable, to say the least. EDIT: 3 hours after my email complaint, I had the refund on my credit card. Therefore, I upgrade my review to 2 stars.
Response from RuutDec 14, 2025
Hi there, Thank you for updating your review and for giving us the chance to make things right. We completely understand how frustrating it must have felt to see an unexpected charge — and we’re sorry for the confusion. To clarify: all pricing and renewal details are shown during checkout, but it’s clear we need to make this even more transparent. Your feedback helps us improve that. We’re glad your refund was processed quickly and appreciate you taking the time to share your experience honestly.
not so happy U.
Dec 13, 2025
Cancellation is made very hard
There is no easy access information about cancellation. And you have to write an e-mail if you want to cancel your subscription.
Response from RuutJan 6, 2026
Hi there, I’m sorry that cancelling felt difficult — that’s not how we want the process to be. Some of our plans renew automatically, and right now cancellation is handled via email. You can always cancel by contacting us at [email protected] , and we’ll take care of it. We’ll also review how we explain cancellations to make this clearer and easier in the future.

RuutReviews of ruutlabs.com

About Ruut

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RuutReviews of ruutlabs.com

Ruut reviews

Did not meet my expectations.

Beware: charges for subscription you never started

Cancellation is made very hard

About Ruut

About these reviews

More in Outdoor & Winter Sports

VirtuRide

White Mountain Ski Co

Play Hurling

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Ruut reviews

Did not meet my expectations.

Beware: charges for subscription you never started

Cancellation is made very hard