RuutReviews of ruutlabs.com

Response from RuutJul 24, 2026

Hello Eric, We're sorry to hear about your experience and understand how concerning it is to discover unexpected subscription charges. We take billing concerns seriously and want to help resolve this as fairly and quickly as possible. Based on the information available, we were able to process a refund in line with our refund policy. However, we'd be happy to take another look if there are any additional details that could help us review your case further. Please contact us directly at [email protected] and include any email addresses you may have used to sign up, along with the last 4 digits of both payment methods or any billing references from your bank statements. This will help us locate all associated accounts, investigate the duplicate charges, and review your request thoroughly. We appreciate you bringing this to our attention and are committed to working with you to reach a resolution. Warm regards, The Ruut Team

Response from RuutJul 23, 2026

Hi Anne, We're sorry about your experience with Ruut. We would like to refund all of your payments. Please rest assured that your subscription is canceled and you won't be billed again. However, as we can see that you have already disputed the charge, it cannot be refunded from our side. We kindly ask you to wait until your payment provider informs you about the case resolution. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team

Response from RuutJul 23, 2026

Hi Frits, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team

Response from RuutJul 21, 2026

Hi Brian, We're sorry about your experience with Ruut. We have reviewed your account and taken the necessary steps to fully resolve your billing concerns. Please check your email inbox for the specific details regarding this resolution and your account status. If you have any additional questions or concerns, please don't hesitate to contact us directly at [email protected]. We're here to help. Warm regards, The Ruut Team

Response from RuutJul 18, 2026

Hi Scottie, Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service. We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation. Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you? If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help! Warm regards, The Ruut Team

Response from RuutJul 16, 2026

Hi Kristoffer, Thank you for taking the time to share your thoughts about Ruut. We truly value your feedback and understand your concerns regarding the service. We would love to look into this and assist you further. However, because your contact information wasn't provided with your review, we are currently unable to locate your account to investigate the situation. Could you please provide your registration email or contact details here on Trustpilot so we can find your account and work towards a resolution for you? If you have any questions or need anything else in the meantime, please don't hesitate to reach out to us directly at [email protected]. We're always here to help! Warm regards, The Ruut Team

Response from RuutJul 16, 2026

Hi James, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been. We can confirm that your subscription has been cancelled. Your case has also been escalated to our support team, who are currently reviewing the charges and your refund request. They will get back to you as soon as possible with an update. Thank you for your patience while we work to resolve this matter. Best regards, The Ruut Team

Response from RuutJul 15, 2026

Hello Karen, Thank you so much for your kind review! We're delighted to hear that our team responded promptly and that you found our support kind and appropriate. Providing timely, helpful assistance is very important to us, and we're glad we could meet your expectations. Best regards, The Ruut Team