Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably.Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Ruut (ruutlabs.com) has 1,249 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
ruutlabs.com
Website
ruutlabs.com
Category
Outdoor & Winter Sports
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Cannot contact the company the email does not work. Wish to cancel my subscription but it does not allow you to do this easily and now money has been taken. Appears to be a scam.
Response from RuutDec 8, 2025
Hi there,
I’m really sorry you’ve had this experience — I completely understand how frustrating it is to feel charged and unable to cancel or reach us. That’s the opposite of what we want.
It’s very concerning that our email didn’t work for you. Our correct support address is: [email protected]
Please try again using this address and include the email you used to sign up and any relevant screenshots if possible.
As soon as we receive your message, our team will:
Review your account and recent charges
Cancel your subscription (if you wish)
Arrange a refund where a payment was not intended
Thank you for flagging this — and again, I’m sorry for the stress this has caused. We’ll sort it out.
RA
Ray
SCAM SCAM SCAM Beware of any…
SCAM SCAM SCAM Beware of any interaction with this company they will take a monthly subscription of £50 from your bank without any clear agreement or disclosure. I’ve no doubt it’s hidden in their terms somewhere but it is a very dishonest way of doing business and certainly not the sign of a company to take any health advice from. Underhand scam artists.
Response from RuutDec 3, 2025
Hi there,
Thank you for bringing this to our attention. We take concerns about billing and transparency very seriously, and we’re sorry for any frustration this caused.
To clarify: Ruut does not charge any subscription fees without clear disclosure during checkout. All subscription options, renewal dates, and pricing — including the £50 monthly plan — are displayed before payment is completed. That said, if anything in the process felt unclear or misleading to you, that is a responsibility we take seriously and we want to make it right.
Please contact us at [email protected]
and our team will immediately:
Review your account and billing history,
Cancel any unwanted subscription, and
Issue a refund for any charges you did not intend to authorize.
We appreciate you giving us the opportunity to resolve this. Our goal is to ensure every customer feels informed, respected, and supported.
Ruut Team
JZ
Josetxo Z.
Se trata de un engaño en toda regla
Se trata de un engaño en toda regla, ya que, tras contestar un cuestionario diseñado para enganchar a los clientes potenciales, se ofrece una suscripción de prueba (10,50€ el 22/11/25) en la que en ningún momento se explica que esta dura tan solo una semana, y que la suscripción es de esas engañosas que se renuevan automáticamente (49,99€ el 29/11/25). Hay una absoluta falta de información en el momento de la compra, ya que maliciosamente se ocultan los "Terms Of Use" que tras reclamarles ahora, por primera vez me han remitido en un email muy amable en el que se quedan con mi pasta. Y todo ello tras una semana de prueba en la que no me han mandado ni un puñetero consejo de los que prometían.
Por ello les he solicitado un reembolso de por lo menos los últimos 49,99€ que me han cargado.
En resumen, un absoluto fraude.
9/12/25 Tras mi queja anterior, me han reembolsado los 49,99€ y enviado un email muy amable; ni tan mal. De todas formas, no aconsejo esta web porque ofrece información de muy escaso valor, y es fácil, como me pasó a mí, meter la pata.
Response from RuutDec 3, 2025
Hola,
Gracias por compartir tu experiencia. Lamentamos sinceramente la frustración que esta situación te ha generado.
En Ruut nos esforzamos por que toda la información sobre precios, duración de la prueba y renovación automática sea completamente visible durante el proceso de compra. Aun así, si en tu caso algo no quedó claro o la comunicación no fue suficiente, lo consideramos una responsabilidad nuestra y queremos solucionarlo de inmediato.
La prueba gratuita de 7 días y la cuota de renovación mensual deberían aparecer antes de confirmar el pago. Si no lo viste o no se mostró con claridad en tu proceso, queremos revisarlo contigo, cancelar cualquier suscripción no deseada y reembolsar los cargos que no pretendías autorizar.
Por favor, escríbenos a [email protected]
para que podamos:
Revisar tu cuenta y los cobros realizados.
Cancelar la suscripción de forma inmediata.
Emitir el reembolso correspondiente a cualquier cargo no deseado, incluidos los 49,99€ que mencionas.
Nuestro objetivo es que cada cliente se sienta informado, respetado y acompañado. Apreciamos que nos hayas avisado y te agradecemos la oportunidad de resolverlo correctamente.
Equipo Ruut
AH
Adam H.
Took money from my account which I did…
Took money from my account which I did not authorise.
Response from RuutDec 3, 2025
Hi there,
Thank you for letting us know — we’re sorry for the stress this caused.
Ruut does not charge any subscription fees without an authorization during checkout. That said, if a charge appeared on your account that you did not intend to approve, we want to fix this immediately.
Please contact us at [email protected]
so we can:
Review your account and the payment history,
Cancel any unwanted subscription, and
Issue a refund for any charge you did not wish to authorize.
We’re here to help and make sure this is resolved quickly.
Ruut Team
AK
akbnova
Good information at a little over…
Good information at a little over $1/day but now that I'm in the system Ruut Labs' Facebook and Instagram marketing is way more than it actually is. I got through 63 days (9 weeks) and the program will no longer proceed so I will write back when the technical department resolves my issue. I hope to come back and update to about 4 stars because it is good information, but it's entirely up to you to implement and improve your HRV. The program doesn't do it for you, just give you day at a time tips and advice. Full program is 14 weeks or 98 days.
12/4/25 - lowered to 1 star. I don't think information in the program exists beyond 63 days (9 weeks). I paid for 12 weeks at a minimum and have requested a refund and not gotten it. I originally wrote the review and emailed customer service back in October and no resolution. Updating because they replied to my original review hoping for more stars... nope.
Response from RuutDec 3, 2025
Hi there,
Thank you for taking the time to share your experience and for giving the program a fair, thoughtful evaluation. We’re glad to hear that you’ve found the daily guidance helpful so far — and you’re absolutely right: the real progress comes from consistent implementation, and you're doing the work.
Regarding the issue at Day 63: that’s not expected behavior, and we’re sorry for the interruption. Our technical team is already reviewing this, and we’ll make sure your program continues smoothly through the full 14-week (98-day) journey.
Please reach out to us at [email protected]
so we can reopen your access right away and ensure nothing else blocks your progress.
We appreciate your patience, and we hope to help you finish the program strong — and hopefully earn that fourth star once everything is resolved.
Ruut Team
