RuutReviews of ruutlabs.com

Response from RuutJan 5, 2026

Hi there, I’m really sorry you’ve had this experience and felt scammed – that’s not how we want anyone to feel using Ruut. Some of our plans operate on a subscription basis, and recurring billing is standard practice. We aim to clearly show renewal terms and pricing at sign-up, so it’s very concerning to hear this wasn’t clear in your case. Please email us at [email protected] with the email you used to sign up, and we’ll: Review your account and what was selected Cancel any unwanted subscription Look into refunding the £50 where appropriate

Response from RuutJan 5, 2026

Hi there, I’m really sorry for the stress this caused. If you don’t see the refund within the advised timeframe, please contact us again at [email protected] with your payment details, and we’ll review it urgently. Thank you for your patience and for giving us the chance to correct this.

Response from RuutJan 6, 2026

Hi there, I’m really sorry you haven’t received anything from us and ended up cancelling — that’s not the experience we want for anyone. Please email us at [email protected] with the address you used to sign up, and we’ll check what went wrong with your access, confirm your cancellation

Response from RuutDec 17, 2025

Hi there, I’m really sorry you had this experience with us, especially at a time when you were already stressed after your diagnosis. Feeling “tricked” into a rolling subscription is the last thing we want. Our intention is to clearly show when a plan is recurring at checkout – if that wasn’t obvious to you, that’s on us, and we need to do better. It’s also disappointing to hear the course didn’t feel worth the price. Please email us at [email protected] with the email you used to sign up. We’ll: Cancel any ongoing subscription, and Review and refund the additional £49.99 where appropriate.

Response from RuutDec 17, 2025

Hi there, I’m really sorry for this experience and for the shock of seeing an attempted £49.99 charge after a 1-week plan – that’s exactly the kind of situation we want to avoid. We do not intend to sign anyone up for a plan they didn’t clearly choose. Any recurring plan should be shown at checkout with price and timing before payment is completed. If that wasn’t clear in your case, that’s on us, and we want to fix it. Please email us at [email protected] with the email you used to sign up, and we will: Check exactly what was selected at checkout Cancel any unwanted plan Refund any charge you didn’t intend to authorize Regarding the legal wording in our terms: this is standard arbitration language used by many digital services, but it does not give us the right to charge you without consent or keep money for services you didn’t mean to buy. Thank you for raising this — we’ll use it to make our communication and billing clearer.

Response from RuutDec 14, 2025

Hi there, I’m really sorry this has happened. Being charged after asking to cancel is not OK, and that’s our mistake. Please email us at [email protected] with the subject “URGENT: Billing” and include the email you used to sign up. We will: Cancel your subscription immediately Review all charges Refund anything taken after your cancellation request, where appropriate Thank you for giving us the chance to fix this.

Response from RuutDec 14, 2025

Hi there, I’m really sorry you’ve had this experience with us — both feeling misled at sign-up and disappointed with the plan. That’s not the standard we aim for. Our intention is to be fully transparent about pricing and renewal, and you should never have to “struggle” to cancel. Please email us at [email protected] with the email you used to sign up, and we will: Help you cancel right away Review any recent charges Take your feedback on the plan so we can improve it Thank you for taking the time to share this — even though it’s not the experience we wanted you to have.

Response from RuutDec 14, 2025

Hi, es tut uns sehr leid, dass der Kurs deine Erwartungen nicht erfüllt hat und es zu einer doppelten Abbuchung gekommen ist – das darf nicht passieren. Bitte schreib uns an [email protected] mit deiner Zahlungsübersicht, damit wir die Buchungen prüfen und dir ggf. den zu viel gezahlten Betrag erstatten können.