Alex P.
€19.99 trial turned into almost €400 in charges for a service I wasn’t using
I signed up to Ruut through a discounted €19.99 4-week trial in December. This automatically converted into a €49.99 subscription charged every four weeks. I unfortunately didn’t realise the subscription was continuing and, by the time I discovered it, Ruut had taken eight €49.99 renewal payments — €399.92 in total. I accept that I should have noticed the payments sooner, but I had not been using the service following the trial and cancelled immediately when I discovered them. I contacted Ruut and asked them to review my account activity and consider refunding the unused periods. They initially offered 50% of one payment. After I challenged this, they refunded the latest €49.99; after I requested a manual/supervisor review, they refunded another €49.99. I appreciate the €99.98 refunded, but Ruut is still retaining €299.94 for six subscription periods during which I did not use the service. They have also refused my request for escalation, saying a supervisor would be unable to authorise anything further. I’m not claiming the payments were unauthorised — I missed the automatic renewal. But almost €300 retained for an unused subscription that originated from a €19.99 trial feels extremely unreasonable. At the time of writing, this remains unresolved and Ruut has said it will not refund any of the remaining €299.94
Response from RuutAug 15, 2026
Hi Alex, We are truly sorry to hear that your experience with Ruut fell short of expectations. We would love to look into this and assist you further! However, because your contact information wasn't included with your review, we are currently unable to locate your account to investigate the situation properly. Could you please provide your registration email here, or reach out to us directly? We want to ensure this gets resolved for you as quickly as possible. If you have any questions or need immediate assistance, please don't hesitate to email our team at [email protected]. We are always here to help! Warm regards, The Ruut Team